Our client, a respected healthcare organization, is seeking a Registration Representative responsible for accurate and timely patient registrations for procedures, admissions, outpatient services, and Emergency Room visits.
This position requires full participation in supporting the organization's mission, strategic initiatives, performance improvement efforts, and patient safety standards. The selected candidate must consistently demonstrate integrity, accountability, best practices, compassion, and teamwork.
Interview, pre-register, and register patients accurately and timely in Epic
Obtain and verify demographic and insurance information to ensure accurate identification and billing
Adhere to two patient identifiers policy and perform verbal armband verification
Avoid HIPAA violations by selecting the correct MRN and ensuring accurate patient data (name, PCP, guarantor, insurance)
Ensure all registration forms are complete, signed, scanned, and indexed in Epic; enter appropriate notes in referrals, authorizations/certifications, and billing indicators
Maintain appropriate working knowledge of Epic, OnBase, RTE, and insurance websites to ensure efficient registrations
Collect and post patient financial responsibility (copays, deductibles, deposits, estimates, coinsurance) accurately and timely; immediately secure payments in safe or locked cash drawer
Meet monthly department cash collection goals
Maintain a minimum registration accuracy rate of 95%, including correct insurance plan and IPA code selection
Monitor and manage assigned work queues (WQs) to meet weekly productivity standards
Deliver excellent customer service using Simply Better and AIDET principles; maintain effective working relationships with patients, visitors, clinicians, and coworkers
Participate in department performance improvement initiatives, staff meetings, education, service excellence efforts, and employee engagement activities; support engagement action plans
Adhere to company time and attendance policy; accurately clock in/out with minimal errors and complete pay period sign-offs
Follow all company policies, procedures, and directives
Perform other duties as assigned
1–2 years of experience in hospital admitting, physician office, or equivalent healthcare setting
Strong customer service skills
General knowledge of insurance payors including PPO, HMO, POS, EPO, Medicare, Medi-Cal, and CalOptima
General computer proficiency, including electronic medical records and Microsoft Office
Knowledge of medical terminology
Ability to communicate clearly and effectively in written and verbal form
Ability to prioritize, multitask, and interact in a positive and constructive manner
Positive work ethic
Preferred:
Bilingual (English/Spanish or English/Vietnamese)
Experience with Epic, OnBase, RTE, and insurance websites