Be the first connection in a patient's experience.
Registration Representatives play a key role in helping patients and families feel supported from the moment they arrive. In this role, you'll assist with check‑in, registration, scheduling, and patient flow. These positions may require extended periods of standing/walking
Location: This position works in areas such as the Emergency Department, inpatient units, and outpatient clinics. We have part-time and full-time opportunities at Burnet (main), Liberty Township, and our neighborhood locations.
Shift: Full-time and part-time opportunities on day, evening, or night shift may be available.
What You'll Do
Support patient check‑in and registration
Greet patients and families and help them through the registration process
Enter and verify patient information accurately in hospital systems
Assist with admissions, transfers, scheduling, discharge paperwork, and short stays
Provide excellent customer service
Answer questions and help resolve concerns for patients, families, staff, and external partners
Respond promptly to calls, alerts, and patient needs
Help create a calm, organized, and welcoming environment - even during busy times
Ensure patient safety
Confirm patient identity to ensure the right care is provided to the right person
Recognize special needs and follow safety or isolation precautions when required
Stay aware of patient location and help manage traffic flow in busy areas
Protect patient privacy
Safeguard patient medical and financial information at all times
Follow HIPAA and confidentiality guidelines and access only information needed for your role
Support hospital systems and processes
Help ensure information and documents are entered correctly to support billing, records, and compliance
Work closely with clinical teams, admitting, and environmental services to keep patient flow running smoothly
JOB QUALIFICATIONS
High school diploma or equivalent
1+ years of work experience in a related job discipline
Preferred: Healthcare experience including knowledge of Epic
Preferred: Ability to work some weekends
Primary Location
Location G
Schedule
Part time
Shift
N/A (United States of America)
Department
Registration & Scheduling
Employee Status
Regular
FTE
1
Weekly Hours
40
About Us
At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)
One of the nation's America's Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.
Comprehensive job description provided upon request.
Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability