Calendar Management, Clinical Outcomes, Clinical Practices/Protocols, Communication Skills, Current Procedural Terminology (CPT), Customer Support/Service, Demographics, Genetics, Healthcare, High School Diploma, Hospital, ICD-10, Insurance, Interviewing Skills, Medical Coding, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Orthopedics, Patient Assessment, Patient Registration, Problem Solving Skills, Reimbursement, Sports Medicine, State Laws and Regulations, Telephone Skills, Time Management
Registration Specialist
Job Description
Overview
Schedule: Monday- Friday, 7:00am- 5:00pm
Location: Bloomington, IN
Overview:
The Registration Specialist serves as the first point of contact for patients in a fast-paced orthopedic and sports medicine practice seeing approximately 300-350 patients daily. This role is responsible for providing exceptional customer service while efficiently managing patient registration, appointment check-in/check-out, insurance verification, and demographic updates. The ideal candidate is highly organized, able to multitask in a busy environment, communicates effectively with patients and staff, and demonstrates a proactive, forward-thinking approach to problem-solving.
Additional Responsibilities:
- Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
- Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
- Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
- Answers incoming calls and directs patients and visitors appropriately.
Qualifications:
- High School Diploma/GED is required.
- Prefer relevant experience in a health care setting.
- Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
- Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
- Basic proficiency in MS Office (Word, PowerPoint, Excel).
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Indiana University Health Inc