Overview
The Registration Specialist Team Leader - RCM is responsible for providing team and escalation support within Anesthesia Registration. This role is also in production verifying patient demographics, educating patients on their financial responsibility and collecting patient responsibility. The incumbent of this role is proactive, well organized, exhibits good time management, and is adaptable to the high-velocity nature of revenue oversight.
At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska.
The base pay estimate for this role is $21.97 - $35.14 hourly. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for a quarterly bonus. Bonuses are not guaranteed and are awarded based on company and individual performance.
Job Highlights
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)
- Provides day-to-day guidance, mentoring, and support to the Anesthesia Registration team.
- Assists the team in resolving complex patient issues and escalations, identifies trends, and ensures timely and effective resolutions.
- Recommends and coordinates training opportunities to enhance team member skills and knowledge.
- Identifies process improvement opportunities and participates in operational initiatives.
- Register patients in the practice management system with accurate, complete demographics.
- Verify eligibility status for patients with upcoming procedures.
- Create an estimate of expected anesthesia costs based on the procedure, duration, and insurance.
- Counsel patients regarding their financial responsibility and insurance benefits.
- Collect patient responsibility, record and then safeguard appropriately.
- Answer incoming and make outbound calls to support patient estimates.
- Whenever possible, resolves questions directly so that patient receives prompt satisfaction.
- Responds promptly to all inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem.
- Research/audit patient accounts and merge duplicate accounts.
- Research/audit patient accounts for refunds, adjustments and money moves.
- Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures.
- Attends in-service training to improve skills and to keep abreast of changes.
- Work reports as assigned.
- Document all actions in the system notes.
- Demonstrate a positive attitude and serve others with personal service 100% of the time.
- Use the phone in a responsible, courteous and professional manner; keeping personal phone calls to a minimum.
- Meet customer satisfaction standards set forth by management
- Meet productivity/performance standards as set forth by management.
- Adhere to all company policies and procedures.
- Perform other duties as assigned.
Qualifications
KNOWLEDGE/SKILLS/ABILITIES (KSAs):
- Minimum of 2 years of customer service or billing collections experience required.
- High-school graduate or equivalent required.
- Associate degree in Health or Business Administration, or related field of study preferred.
- Equivalent combination of education and experience will be considered.
- Prior experience in a health care organization preferred.
- Bilingual Spanish preferred.
- Excellent verbal and written communication skills with the ability to explain information clearly in simple, common language.
- Basic math skills for calculating anesthesia units and proper reimbursement amounts.
- Knowledge of medical terminology preferred.
- Basic knowledge of insurance processing, guidelines, and laws.
- Knowledge of managed care, Medicare and Medicaid guidelines.
- Data entry skills with attention to accuracy and detail.
- Knowledge of CPT, ICD-10 and ASA codes.
- Strong problem-solving skills & decision-making ability.
- Strong analytical skills with the ability to interpret and evaluate information.
- Must display a positive teamwork attitude and strong interpersonal skills.
- Must have a pleasant disposition and high tolerance level.
- Ability to work effectively and independently.
- Proficiency in computer applications including MS Word, MS Excel, and Compass 21.
- Ability to maintain confidentiality of sensitive information.
- Willingness and ability to follow direction and/or company policy as directed by management.
- The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional Standing
- Occasional Walking
- Frequent Sitting
- Frequent hand, finger movement
- Use office equipment (in office or remote)
- Communicate verbally and in writing
US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.