Rehabilitation Office Associate

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America

Address:

9100 W 74TH ST

City:

SHAWNEE MISSION

State:

Kansas

Postal Code:

66204

Job Description:

Rehabilitation Office Associate - Full-Time

Location: AdventHealth Shawnee Mission

Schedule: Full-Time | Monday - Friday | 8:00 AM - 4:30 PM

Supporting Exceptional Care Begins with Exceptional Service.

At AdventHealth, as the Rehabilitation Office Associate, you'll be the welcoming face of our Rehabilitation Services team, helping patients navigate their care journey while providing exceptional customer service and administrative support that keeps our department running smoothly.

If you enjoy helping others, thrive in a fast-paced healthcare environment, and take pride in creating a positive patient experience, we'd love to have you join our team. The Rehabilitation Office Associate serves as an essential member of the Rehabilitation Services team by coordinating front office operations, registering patients, verifying insurance information, supporting scheduling, and ensuring accurate patient account documentation. This role delivers outstanding customer service while helping facilitate efficient patient care, supporting clinical staff, and maintaining compliance with organizational policies and regulatory requirements.

Key Responsibilities

• Provide exceptional customer service by greeting and assisting patients, families, visitors, and healthcare team members in a professional and compassionate manner.

• Register patients accurately while ensuring patient demographics, insurance information, and account details are complete and appropriate for each visit.

• Answer and route incoming phone calls promptly while assisting patients and visitors with questions and directing them to the appropriate department or team member.

• Verify patient eligibility, insurance benefits, authorizations, and pre-certifications to support timely reimbursement and minimize claim denials.

• Explain insurance authorizations, benefit information, and financial requirements to patients in a professional and understandable manner.

• Maintain the integrity of patient accounts by entering accurate information, resolving registration errors, and documenting collection or follow-up efforts.

• Coordinate scheduling activities to support departmental productivity and patient access goals.

• Facilitate timely distribution of treatment plans, progress reports, status reports, and discharge documentation to physician offices, insurance companies, and other authorized entities.

• Support rehabilitation clinicians by assisting with assigned administrative and patient care support activities within the scope of the position.

• Maintain office supplies and support daily department operations to promote an efficient work environment.

• Escalate patient concerns, complaints, or operational issues to leadership as appropriate.

• Maintain confidentiality and comply with HIPAA, AdventHealth policies, and all applicable regulatory requirements.

• Perform other duties as assigned

Knowledge, Skills & Abilities

• Excellent customer service and patient relations skills

• Knowledge of patient registration, scheduling, and insurance verification processes

• Ability to explain insurance authorizations, pre-certifications, and financial information professionally and compassionately

• Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment

• Excellent verbal, written, and interpersonal communication skills

• Intermediate computer proficiency, including Microsoft Office applications

• Ability to learn and utilize Electronic Medical Record (EMR systems and patient registration software

• Strong attention to detail and commitment to maintaining accurate patient information

• Ability to work collaboratively with rehabilitation clinicians, physicians, insurance representatives, and interdisciplinary healthcare teams

• Ability to problem-solve, resolve issues, and escalate concerns appropriately

• Ability to maintain confidentiality and exercise sound professional judgment

• Ability to read, write, and communicate effectively in conversational English

Education

• High School Diploma or GED - Required

• Associate Degree - Preferred

Experience

• One year of technical or administrative experience - Preferred

• Previous experience in healthcare registration, rehabilitation services, medical office operations, patient access, or customer service is preferred.

Licensure & Certifications

• Basic Life Support (BLS - Preferred

Why Join AdventHealth?

• At AdventHealth, you'll find more than a job-you'll discover a career with purpose. As part of our faith-based, mission-driven organization, you'll help create a welcoming and supportive experience for every patient while contributing to exceptional rehabilitation services and whole-person care.

• Monday-Friday schedule with evenings and weekends off

• Competitive compensation and comprehensive benefits

• Supportive and collaborative rehabilitation team

• Opportunities for professional growth and career advancement

• Mission-driven culture focused on whole-person care

• The opportunity to make a meaningful difference in the lives of patients and families every day

Physical Requirements: (Please click the link below to view work requirements

Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$16.89 - $27.03

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.