Relationship Associate II

WASHINGTON TRUST BANK

Spokane, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Accounting, Accounting Software, Administrative Skills, Alliance/Partner Management, Analysis Skills, Asset Management, Auditing, Banking Services, Benchmarking, Bookkeeping, Brokerage, Budgeting, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Desktop PC, Diversity, Documentation, Establish Priorities, Federal Laws and Regulations, Fiduciary, Finance, Follow Through, Genetics, Higher Education, Identify Issues, Interpersonal Skills, Investment Management, Investment Services, Legal Support Skills, Maintain Compliance, Microsoft Product Family, Multitasking, Paralegal, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Profit & Loss, Quality Management, Regulatory Compliance, Relationship Management, Resolve Customer Issues, Risk Management, Sales Management, Sales Prospecting, State Laws and Regulations, Team Player, Teleconferencing, Time Management, Wealth Management, Writing Skills

LOCATION

Spokane, WA

POSTED

30+ days ago

Description
Washington Trust brings more than 120 years of investment management, estate settlement and trust administrative expertise to individuals, families, companies and organizations throughout the Pacific Northwest. We have more than $8 billion in combined assets under management between our fiduciary and brokerage platforms. We are sought out by our clients and their professional advisors for stability, expertise and unparalleled client service levels.

As a member of the Wealth Management & Advisory Services (WM&AS) team, the Relationship Associate provides paraprofessional administrative support to client relationships in coordination with partner Relationship Managers (RMs). Responsible for white-glove client service and complex administrative requirements, Relationship Associates ensure the highest level of customer service and accuracy to established controls and procedures. Works with other team members within WM&AS to ensure efficiency, accuracy and satisfaction to client base with other complex tasks as assigned in a fast-paced environment.

Candidates with investment, financial asset allocation experience, or a background in paralegal support are encouraged to apply.

Location: Spokane Main Financial Center - 717 W Sprague, Spokane WA 99201

Essential Functions

Administrative

Proactively provides paraprofessional support to RM, serving as front line for most client service requests and tasks. Works under direction of RM, including assuming portions of administrative workload.
Manages, prioritizes and tracks communications to all client requests and inquiries.
Tracks appropriate date specific requirements for client service, including birthday/Holiday Correspondence/Flowers for various occasions as well as family life achievement/benchmarks.
Takes proactive approach to identifying possible problems and inefficiencies in account administration and work flow and initiate solutions as appropriate.
Participates in audit and risk management procedure requirements.

Account Management

Provides client and administrative support for specific accounts assigned to the RM. Acts as the direct contact for most clients involving the RM as appropriate to ensure continuity of service.
Works within consistent processes established in assisting the management of the relationship portfolio; coordinates daily workflow to ensure that all administrative requirements are complete, timely and in compliance to all requirements.
Manages documentation retention through electronic file system to ensure the required and current information is up-to-date and as required by WM&AS policy.
Monitors all closing processes with applicable WM&AS teams and areas to ensure process is completed consistent with legal requirements and WM&AS policy.
Supports administration of client budgeting and other recordkeeping.
Supports collection and/or generation of tax-related documentation; understanding and knowledge of tax codes, process and accounting system where appropriate.
Researches and resolves routine operational issues related to simple- to moderately-complex accounts or across varying degrees of technical complexity; leveraging resources as appropriate (online, in office and using staff resources)
Coordinate with other departments and lines of business to ensure effective collaboration for project and task completion

Client Service

Dependably support RM with prompt, timely and accurate information as needed to support client relationships, as well as the overall goals of the department and bank.
Serves as a trusted service manager by answering client questions promptly and effectively, suggesting expert solutions where appropriate; request feedback and assistance from Relationship Manager as needed for solving unique or difficult problems.
May travel on client business and training opportunities as appropriate.
Maintains quality service for all clients and assist in monitoring fee reporting, collection and other profitability.
Attends joint client meetings and phone conferences with RMs with current and/or prospective clients to increase relationship management.
Cultivates relationships with clients, anticipate needs, solve problems in a timely and accurate manner, and handle urgent and confidential matters to ensure continued goodwill.
Provide referral support to bank services and follow-through for client requirements.

Related duties

Assists other Relationship Associates as needed to promote team environment and ensure appropriate work levels are maintained.
Delegates where appropriate to other applicable areas and teams of WM&AS.
Performs other duties or special projects as assigned.
Perform compliance and risk management duties as required or assigned.

Qualifications

At least 1 year of experience in a Relationship Associate role or equivalent paraprofessional experience in wealth management, trust administration, or legal support (e.g., paralegal work) is required.
Strong working knowledge of investment, trust administration, bank products and services.
College-level course work, preferably in Accounting, Finance, Business or Wealth Management specific training.
Ability to multi task and manage interruptions.
Experience with complex desktop entry and analysis with demonstrated competence in computer and technical skills.
Ability to prioritize assignments and handle multiple priorities while maintaining a high level of service to both internal and external clients.
Excellent interpersonal skills; ability to collaborate with and work effectively with diverse team.
Outstanding verbal and written communication skills supporting high quality and accurate output.
High degree of PC based technical skills, including proficiency with the Microsoft Suite of products.

Pay Range:

Relationship Associate I - $21.68 to $32.55 per hour
Relationship Associate II - $24.83 to $37.24 per hour

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is eligible to participate in an applicable annual bonus plan.

What Our Culture Can Offer You

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About the Company

WASHINGTON TRUST BANK

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