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Relationship Banker - Baltimore Market
Baltimore Maryland
Baltimore Maryland
Baltimore Maryland
Additional locations
Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge
Job Description
At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us
Job Description
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking online banking or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
Responsibilities
Executes the banks risk culture and strives for operational excellence
Builds relationships with clients to meet financial needs
Follows established processes and guidelines in daily activities to do what is right for clients and the bank adhering to all applicable laws and regulations
Grows business knowledge and network by partnering with experts in small business lending and investments
Manages financial center traffic appointments and outbound calls effectively
Drives the client experience
Manages cash responsibilities
Required Qualifications
Is an enthusiastic highly motivated self-starter with a strong work ethic and intense focus on results acting in the best interest of the client
Collaborates effectively to get things done building and nurturing strong relationships
Displays passion commitment and drive to deliver an experience that improves our clients financial lives
Is confident in identifying solutions for new and existing clients based on their needs
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Is confident in educating clients on how to conduct simple banking transactions through self-service technologies for example ATM online banking mobile banking
Applies strong critical thinking and problem-solving skills to meet clients needs
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank adhering to all applicable laws and regulations
Efficiently manages time and capacity
Focuses on results while acting in the best interest of the client
Must be able to work weekends andor extended hours and travel to any financial center location within a reasonable distance?
Desired Qualifications
Experience in financial services and knowledge of financial services industry products and solutions
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Six months of cash handling experience
Bachelors Degree or business-relevant Associates Degree such as business management business administration or finance?
Skills
Adaptability
Business Acumen
Customer and Client Focus
Oral Communications
Problem Solving
Account Management
Client Experience Branding
Client Management
Client Solutions Advisory
Relationship Building
Business Development
Pipeline Management
Prospecting
Referral Identification
Referral Management
Minimum Education Requirement High School Diploma GED Secondary School or equivalent
Shift1st shift
United States of America
Hours Per Week 40
Learn more about this role View transcript Close transcript
Music in background throughout Bankers working with clients in-person and on video chat. As a Relationship Banker at Bank of America my job is to develop lasting relationships with the clients I serve. Its important to me to provide personalized client care while helping people navigate complex financial decisions. Right from the beginning of my career with Bank of America I was set up for success. On screen copy Trained by the award-winning Academy at Bank of America The onboarding and training I received through Bank of Americas award-winning Academy offered personalized support dedicated training time and coaching that helped me prepare for the job. Not only am I able to handle all types of transactions I also help clients figure out what matters most to them so I can provide solutions and guidance to meet their financial needs. I am always learning and it is critical that I maintain my credibility by keeping up to date with our products services tools and resources. Bank employees in a meeting listening to a manager presentation. I meet with clients regularly either in-person or virtually to fulfill their account maintenance needs. I help them adapt to new digital solutions like using the various capabilities of our Mobile Banking App and can assist with any transactions needed in the Financial Center. Staying up-to-date on the latest digital tools and educating my clients is key to my success. Bank employees speaking with and listening to clients. I have to be efficient and know how to leverage the expertise of my teammates. Some days are more challenging than others. Between helping clients adopt new technologies attending team meetings and nurturing client relationships I stay pretty busy. Sometimes I work weekends or extended hours but my role gives me the opportunity to learn the basics of banking and client management. There are many opportunities for growth and career progression whether Im looking to advance to a leadership position or specialize in lending small business or investments. There are so many great benefits including paid time off competitive pay and healthcare childcare reimbursement and even tuition reimbursement. On screen copy Competitive benefits - 401K - Medical Dental & Vision - 16 Weeks PaternityMaternity - Employee Discount Program - Childcare Reimbursement And Im grateful to work for a company that promotes inclusion and understanding. I know Bank of America is invested in helping me reach my full potential so I can help my clients reach theirs. We all have goals. Pursue yours at Bank of America. On screen copy Bank of America® logo On screen disclosures Bank of America and its affiliates recruit and hire qualified candidates without regard to race religion color sexual orientation gender gender identity age national origin ancestry citizenship protected veteran or disability or any factor prohibited by law and as such affirms in policy and practice to support and promote the concepts of equal employment opportunity and affirmative action in accordance with all applicable federal state provincial and municipal laws. We also prohibit discrimination on other bases such as ancestry medical condition or marital status under applicable laws. Candidates must possess authorization to work in the United States as it is not the practice of Bank of America to sponsor individuals for work visas. © 2023 Bank of America Corporation. All rights reserved. End of transcript MAP-7737936 Exp-9132026
Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge
Full time JR-26009440
Manages People No
Travel Yes 5 of the time
Age requirement Must at least be 18 years of age.
Maryland pay and benefits information
Maryland pay range 25.00 - 27.88 hourly pay offers to be determined based on experience education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits access to paid time off resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
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