This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/13381450
SUMMARY
The Relationship Banker I position serves as a teller and customer
service advocate for banking customers. This role focuses strongly on
building banking knowledge and supporting the companys strong reputation
for excellence and reliability through the reinforcement of exceptional
service standards.
The ideal candidate for this role should have a pleasant, proactive
approach to work, with the desire to expand their knowledge and
abilities in the banking industry. The Relationship Banker I should have
the ability to cross-sell and promote products, excellent attention to
detail, and the ability to provide professional phone and in-person
assistance to customers. Communication skills and the ability to remain
organized and composed in many situations will be critical to the
Relationship Banker Is success.
The Relationship Banker I provides essential cash-handling, sales, and
customer service functions to banking customers. They assist in the
onboarding and training of Banking Services Associates and continually
build their skills in the banking industry.
All employees are expected to protect the information and assets of the
organization through heightened awareness of information security,
cybersecurity, and risk management best practices, as well as complying
with all applicable laws, regulations, and organizational policies.
ESSENTIAL DUTIES
- Deliver exceptional customer service by executing transactions, such
as deposits, withdrawals, loan payments, and opening consumer
accounts, with precision and a friendly demeanor.
- Handle customer calls professionally, navigating challenging
situations with empathy and efficiency.
- Ensure accurate cash management by balancing the cash drawer and
maintaining funds within set limits.
- Provide comprehensive transactional services, including issuing
checks, money orders, redeeming savings bonds, and more, while
ensuring compliance with bank policies.
- Promote and cross-sell bank products effectively, connecting
customers to the appropriate departments to meet their needs.
- Count, verify, and package coin and currency accurately, preparing
them for secure vault storage.
- Address customer inquiries and resolve routine issues confidently,
ensuring a positive customer experience.
- Maintain a well-stocked teller station with essential forms and
supplies to facilitate smooth transactions.
- Set and achieve sales goals with guidance from supervisors.
- Operate and balance branch equipment, such as vaults, ensuring
compliance with operational standards.
- Scan and balance teller work and process various bank forms with
attention to detail.
- Handle stop payments and holds with critical thinking, ensuring the
detection and prevention of fraudulent transactions.
- Provide detailed account information and assist customers with
safety deposit boxes, ensuring their needs are met.
- Assist customers with documentation, such as direct deposits and
address changes.
- Create thorough documentation for customer transaction inquiries,
maintaining clear and accurate records.
- Offer overdraft services, open and close accounts, and re-pin debit
cards.
- Maintain and balance vault cash, ordering money as needed to meet
operational requirements.
- Support the Retail Banking team with daily reconciliation and
balancing issues.
- Adhere to all bank policies, regulations, and laws, ensuring all
activities are compliant.
- Assume responsibility for additional projects and tasks as assigned.
EDUCATION & CERTIFICATIONS
- High school diploma or equivalent required.
MINIMUM REQUIREMENTS
Excellent communication skills and the ability to communicate
ef ectively, verbally and in writing, with internal and external
customers at all levels.
A positive and proactive approach to work, demonstrating enthusiasm,
adaptability, and the ability to maintain composure and professionalism
in stressful or adverse conditions.
Proficiency in accurately and efficiently processing customer
transactions while providing exceptional customer service.
Ability to identify and pursue sales opportunities by understanding
customer needs and recommending appropriate products and services.
Ability to quickly and efficiently resolve discrepancies or errors in
customer accounts.
Critical-thinking skills and the ability to analyze data, drawing
informed conclusions.
Strong organizational and time management skills to handle multiple
tasks, prioritize work, and meet deadlines.
Mathematical proficiency and the ability to quickly and accurately
complete standard calculations.
Proficient computer literacy, including comfort with Microsoft systems
and Office Suite.
Intermediate typing skills to meet the needs of this position.
Current drivers license and reliable transportation with appropriate
insurance coverage; additionally, the ability to drive occasionally in
the course of performing a