Relationship Banker

Position Description

Relationship Banker

Identifying Information: LCNB National Bank

• Department: Retail Banking
• Reports To: Jennifer Kozee, Assistant Branch Manager
• Location: Middletown Branch; 4441 Marie Dr. Middletown, Ohio 45044
• Status: Full-Time Hourly Non-Exempt
• Bank Operation Hours: Monday - Friday 8:15am-5:15pm, Saturday 8:15-12:15pm

Position Purpose: LCNB National Bank is seeking a full-time Relationship Banker to join our Middletown Retail Banking department. This role plays an important part in delivering a positive and efficient customer experience. The Relationship Banker provides exceptional service by accurately processing customer transactions, including deposits, withdrawals, and payments, while assisting with account inquiries, resolving concerns, and answering questions. This role builds and strengthens customer relationships by identifying financial needs, recommending appropriate products and services, and connecting customers with additional banking resources when appropriate. Through exceptional service, attention to detail, and a commitment to understanding customer goals, the Relationship Banker helps customers confidently manage their financial needs while contributing to the overall success of the branch.

Essential Functions and Responsibilities

• Deliver an exceptional customer experience by building positive relationships, actively listening to customer needs, and providing friendly, accurate, efficient, and personalized service.
• Accurately process customer transactions, including deposits, withdrawals, payments, and other account-related activities, while maintaining and balancing a cash drawer in accordance with established procedures.
• Identify customer financial needs and connect customers with appropriate products, services, and other areas of the bank to help achieve their financial goals.
• Resolve customer questions, concerns, account discrepancies, and service issues in a professional and timely manner.
• Protect customer information by maintaining confidentiality and ensuring compliance with all internal controls, banking regulations, policies, and procedures.
• Answer customer calls and accurately document, process, and maintain information within applicable systems and databases.
• Collaborate with retail associates and other departments to support daily branch operations and deliver a seamless customer experience.
• Apply job-related knowledge and information necessary to effectively perform assigned duties and responsibilities.
• Perform additional duties and responsibilities as assigned.

Skills/Competencies

• Passion for delivering exceptional customer service and creating positive customer experiences
• Strong interpersonal and relationship-building skills
• Professionalism and commitment to representing the bank positively
• Strong verbal and written communication skills
• Basic computer proficiency and ability to learn banking systems
• Cash handling and transaction-processing skills
• Accuracy and attention to detail
• Ability to identify customer needs and recommend appropriate solutions
• Strong problem-solving, critical thinking, and decision-making abilities
• Team-oriented mindset with the ability to collaborate effectively
• Ability to recognize discrepancies, verify information, and ensure accuracy and completeness in work products

Education/Experience

• High School Diploma or GED equivalent (required)
• Customer service experience (preferred)
• Cash handling experience (preferred)
• Previous banking, retail, or sales experience (preferred)

Working Conditions

• Must be able to remain in a stationary position 50% of the time
• Occasionally move/traverse to access files and equipment
• Constantly operates a computer and other office equipment
• Occasionally moves coin bags weighing up to 50 lbs.
• Occasionally will need to travel up to a 30-mile radius

Compliance Statement:

The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans.