Relationship Management and Stakeholder Engagement

Must Have Technical/Functional Skills

Relationship Management and Stakeholder Engagement

• Serve as the primary liaison between transition management office and key client-facing teams, delivery organizations, and functional support leads.
• Build and maintain strong, trust-based relationship with senior client stakeholders and internal executives.
• Drive consistent stakeholder communication, ensuing transparency and alignment across transition services.

Transition Program Support and Advisory

o Serve as a strategic advisor to project leads, offering support in planning, risk management, and best practices.

o Coach and advise project leads throughout the transition process to ensure business continuity and seamless transitions.

o Coordinate with transition managers to ensure consistent execution and compliance with processes.

Roles & Responsibilities

• Strategic and Executive Communications

o Demonstrated ability to distill complex project details and updates into clear, concise, and accurate updates highlighting the critical details for executive summaries, reports, or updates.

o Experience reading and preparing materials to meet senior stakeholders' information needs (e.g. KPI impacts, timelines, risks, ROI) and contribute to enabling data-driven decisions.

o An ability to generate compelling stories (e.g. progress updates, next steps, addressing challenges) through structured content development.

o Advanced proficiency in leveraging Microsoft Office products to generate collateral with effective visual elements and accurate output for routine reports, meetings, and executive leader engagements.

Governance and Portfolio Oversight

• Facilitate and support governance forums, steering committee meetings, and executive reviews.
• Monitor and report transition health across the portfolio and proactively escalate concerns (e.g. risks, issues, challenges).
• Demonstrate the ability to identify and communicate roadblocks, risks, and mitigation strategies to ensure adherence to project plans and timelines.

Reporting and Analytics

• Ensure data integrity in dashboards, reports, and tools.
• Monitor KPIs, milestones, and success metrics across transitions.
• Provide consolidated portfolio-level reporting to leadership and executive sponsors.
• Publish and maintain reporting dashboards to pull updates as needed for internal reviews and status updates.

Process Excellence and Continuous Improvement

• Contribute to the evolution of standards, templates, and tools.
• Identify gaps and areas of improvement in processes, execution, reporting, and engagement.
• Capture lessons learned and embed the insights into future activities to enhance service delivery and performance.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $120,000- 130,000 a year