Relationship Manager (Branch Manager)

Quaint Oak Bank is hiring an experienced Relationship Manager (Branch Manager).

Join a growing organization that offers excellent opportunities for career growth, a team atmosphere, and a competitive benefits package!

Location: Southampton, PA

Position Summary: Quaint Oak Bank is a growing community bank seeking an experienced Relationship Manager to serve as the senior leader of an assigned branch, reporting directly to the VP of Retail & Business Banking. This position is responsible for executing the bank's retail and business banking strategy at the branch level by managing daily operations, developing customer relationships, growing deposits, and leading a high-performing team.

With Quaint Oak Bank's primary focus on commercial customers, the Relationship Manager plays a critical role in partnering with lending teams to deliver comprehensive financial solutions, deepening relationships, and sourcing new business. The role requires strong operational discipline, sales leadership, regulatory knowledge, and a commitment to exceptional customer service.

Key Responsibilities:

Relationship Management & Customer Experience

• Deliver exemplary customer service and ensure consistent, relationship-based service standards across the branch.
• Identify unmet customer needs and opportunities to expand existing relationships.
• Act as the primary point of accountability for customer experience outcomes at the branch.

Sales, Deposits & Business Development

• Drive deposit growth through new relationship acquisition, referrals, and expansion of existing customer relationships.
• Leverage an existing network of Centers of Influence (COIs), referral partners, and community relationships to source new business.
• Actively participate in networking and community engagement representing Quaint Oak Bank.
• Partner with Commercial Loan Officers to support lending opportunities and cross-sell products and services.

Team Leadership & Development

• Lead, coach, and develop branch staff to achieve high standards in both customer service and sales performance.
• Foster a culture focused on relationship building, accountability, ethical behavior, and teamwork.
• Support training, performance management, and professional development initiatives.

Compliance, Risk & Policy Enforcement

• Ensure compliance with all applicable regulations, including KYC, CIP, BSA/AML, fraud prevention, and elder abuse reporting

• Know Your Customer (KYC)

• Customer Identification Program (CIP)

• Bank Secrecy Act / Anti-Money Laundering (BSA/AML)

• Fraud prevention and detection

• Elder financial abuse awareness and reporting

• Enforce bank policies and procedures and escalate risks or concerns as appropriate.

Experience, Qualifications & Core Competencies:

• Bachelor's degree in business, finance, or a related field preferred, or equivalent banking experience.
• Experience in branch leadership, relationship management, and commercial or community banking.
• Strong knowledge of deposit products, branch operations, and regulatory requirements.
• Proven success growing deposits and developing customer relationships.
• Demonstrated relationship-driven sales leadership with strong operational discipline and regulatory awareness.
• Prior experience leading and coaching teams in a regulated environment; established referral network preferred.
• Commercial banking expertise with the ability to collaborate effectively across lending, operations, and compliance teams.

Salary: $80,000-$95,000/year; offer is commensurate with experience.

Quaint Oak Bank and/or its subsidiaries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, citizenship status, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. Quaint Oak Bank and/or its subsidiaries is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, contact Rachel Schmahl at 610.798.6111 or rschmahl@quaintoak.com