Relationship Manager

Are you looking for a new opportunity that offers career development/training, the ability to work in a collaborative team environment, and a great work/life balance? 

Overview

Horizon Farm Credit is recruiting for a Relationship Manager focusing on supporting beginning farmers to join our lending team. This position will support South Central Pennsylvania, Central Maryland, and the Shenandoah Valley of Virginia. Qualified candidates may work in the Winchester, VA, Westminster, MD, Frederick, MD, or Chambersburg, PA, branch. This position is eligible for a hybrid work schedule. Our ideal candidate is an organized, detail-oriented, and analytical individual with enthusiasm to support the agricultural community.

In this position, you will deliver customized financing, extraordinary customer experiences, and impactful education. You will also serve as a Grow Ahead leader to the internal regional team and externally to outside industry partners. In this role, you will focus on cultivating new and servicing existing business relationships with farmers who are starting, growing, or transitioning to a farm.

Areas of Responsibility Include:

• Build and maintain strong customer relationships by providing personalized service and one on-one educational support to beginning customers.

• Coach customers to better understand the business and financial aspects of their farm operations, setting them up for future success.

• Provide increasing levels of one-on-one attention to enhance the skillset of beginning borrowers, enabling them to transition smoothly into the traditional ARM portfolio.

• Guide customers through the approximately three-year program and create a smooth customer transition to a traditional Agricultural Relationship Manager (ARM) after program completion.

• Manage the rotating Young Beginning Small program to help HFC expand its reach and prepare farmers for the future of agriculture.

• Identify new business opportunities from existing and new prospective farmers and guide them through the loan process.

• Demonstrate expertise in educating farmers and others in the agricultural community on business and financial management topics.

• May present at industry conferences/meetings, customer-facing webinars, Ag Biz Masters classes, and more.

• Take prospect calls and/or email inquiries from startup farmers looking for additional information on HFC products and services.

Education

• Bachelor's degree or equivalent experience in Business Administration, Agriculture, Economics, Finance, Education or related field. 

Experience

• Generally, one to five years of relevant experience in sales, the agricultural industry, financial services, financial literacy, or as an educator in finance or a related field.

Preferred Skills

• Proficient interpersonal relations and communication skills. 

• Able to manage challenging customer situations. 

• Strong knowledge of agricultural lending and related financial products and services and selling skills. 

• Capable of managing customer relationships within the assigned portfolio under general supervision. 

• Handles duties within the required time expectations, delivering excellent internal and external customer service.

• Excellent written and verbal communication skills with the ability to employ diplomacy and tact with customers and prospects while articulating the benefits of Farm Credit. 

• Ability to spend a significant amount of time meeting with customers, prospects, and referral generators.