Relationship Manager (Reno, NV)

Hiring for an in-person role in Reno, NV area.

Why Us?

The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry.

Farm Bureau Bank. Not just branches. Roots.

FBB team members enjoy competitive compensation and generous benefits.

• Affordable Medical, Dental and Vision coverage
• Outstanding 401k - Employer match up to 5%
• Paid Volunteer Hours
• Accrued Paid Time Off (PTO) & Paid Holidays
• Life Insurance and Long-Term Disability (company paid)
• Continuing Education Opportunities
• View all available benefit options at Farmbureau.bank.

What you'll get to do:

• Acquires, manages, retains meaningful relationships with our customers, using financial knowledge to offer appropriate financial solutions including all business and consumer products.
• Identifies new member prospects and assists in the development of portfolio analysis, proposals, social media and direct mail campaigns to enhance banks brand and awareness in the Nevada market.
• Serves as point of contact for strategic partners and high net earning individual and business client portfolio.
• Responsible for leading, directing and coordinating key extended team members in the analysis and execution in the effective delivery of their products and services to clients and prospects.
• Proactively manage portfolio of clients. Expand business banking customer relationships by identifying new needs and maximizing opportunities within relationships.
• Ensure customer satisfaction and retention by working closely with servicing partners within the Bank.
• Effectively leverage, coordinate and organize targeted marketing campaigns, events and new product launches to drive sales activities and fulfill customer needs across all Farm Bureau partners.
• Identify gaps, trends associated with service levels and works with department to establish corrective action plans to improve process to ensure service levels.
• Analyzes the client's financial and operating strategies and recommends alternative or additional financial services to best meet the client's immediate and long-term personal and business needs.
• Source and provide credit solutions for prospects and clients.
• Empowered to implement continuous improvements to processes, systems and services.
• Adhere to internal control policies such as the account opening and credit protocols of accurate collection, completion, monitoring and updating of all required documentation.
• Stays abreast of all regulatory, legal, government regulations, policy and procedures.
• Responsible for performing out bound customer courtesy calls to notify, educate, and troubleshoot customer inquiries (i.e. cross-selling products/services, new account access, first payment defaults, CD renewals, and final large payments).
• Responsible for assisting Relationship Banking Department with daily tasks as needed.
• Proactively aware of Farm Bureau Banks key performance indicators and assists with meeting credit and loan growth sales goals.
• Ensures procedures are followed in accordance with Bank processes and Federal regulations.
• Maintains a working knowledge of the complete line of products and services offered; takes responsibility to keep current with new product updates and requests assistance for further development, if needed.
• Owns personal development to achieve job proficiency and meets performance goals set within the Consumer Banking Team.

Education and Experience:

• Undergraduate degree in business, finance or banking related field preferred or equivalent experience.
• 6+ years experience in a banking environment.
• 3+ years' of strategic sales relationship management experience.
• Experience in a leadership role with a concentration in customer service and sales