Business Development, Business Loans, Cold Calling Skills, Communication Skills, Cross-Selling, Customer Acquisition, Customer Retention/Renewal, Customer Support/Service, English Language, Insurance Sales, LAP (Link Access Procedure), Lead Generation, Loan Processing, Mergers and Acquisitions, Presentation/Verbal Skills, Relationship Management, Sales, Up-Selling
Key Job Responsibilities
Deliver on Customer Acquisition through business development
- To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
- Work in the Area assigned by the Branch Business Manager and generate leads
- Cold Calling to the potential customer base to generate business
- Daily Sales Calls as per the Plan submitted to BBM
- To find, nurture and develop excellent relationship with the Referral Partners / Connectors
Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
- To give doorstep service to customers - at their residence or office.
- To learn the Organization's policies, and source files as per the policy.
- To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
- To Support the Customers in terms of end -to- end loan processing.
- To act as the Bridge between Customers and the Branch
- To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
- To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
- To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
- Retain existing live loan customers.
Knowledge, Skills & Attributes
- Result Orientation
- Customer Service & Retention Focus
- Strong presentation skills
- Relationship Building & Stake holder Management
- Process Knowledge/ Orientation
- Cross Selling / Upselling Skills
- Business Development
- Communication Skills - Proficiency in local language and English