Release Manager

Responsible for the accurate and timely release of multiple software products into Paychex's non-production test environments and or production environments. Coordinates the activities of internal partners, such as Web Engineering, DBAs, Delivery Teams, and Development, to ensure accurate and timely software or product releases. Devises and tweaks the processes needed to ensure software builds are fast, automated, and reliable.

• Provides primary support for software release-related incidents. Undertakes immediate effort in order to resolve release related incidents as quickly as possible. Tracks all incidents using approved methods and systems. Facilitates discussion and conflict resolution on build and release issues. Carry out fault diagnosis relating to build failures
• Leverages skills and experience with software development and web engineering to release software into Paychex's nonproduction and production environments, using approved release methods and processes. Ensures accuracy and completeness prior to release. Ensure, where possible, that an automated approach is being taken to all aspects of software build and management.
• Establishes and maintains software release best-practices and installation and troubleshooting guides, using approved information management tools.
• Provides after-hour release support, including over-night and weekends as required.
• Creates comprehensive documentation for future reference and cross-training purposes, and consistently documents steps to resolution. Ensures documentation is accurate and up to date.
• Manages efforts and work within the Agile framework.
• Actively engages in cross-training opportunities.

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.
• What's in it for you?:
  • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
  • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
  • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
  • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
  • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
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    Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary. Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
    Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.