Release Manager - Empower LOS

RELEASE MANAGER

WHAT IS THE OPPORTUNITY?
The Release Manager will be responsible both for establishing and enforcing production release policies and standards as well as the hands-on managing of complex code builds. This manager will be supervising day-to-day code and configuration integration activities for a team of developers and support staff spanning multiple applications, environments and locations. The manager will be responsible for assisting senior level Engineers in developing and maintaining portions of the integration and release processes within the infrastructure, development and support teams. Responsible for a number of multidisciplinary projects at any one time with the objective being to manage the change process by ensuring the timely, safe deployment of changes to the production environment.

WHAT WILL YOU DO?

• Establish policies and procedures for Release Management applicable to all groups within the division.
• Recommend and enforce best practices and standards in release management.
• Build and deploy software applications to various environments (UAT, Staging, Production, BCP/DR).
• Create opportunities to automate and enhance Change Management tools, environments, processes and procedures.
• Manage other resources whether they are on loan from other groups for the purpose of a specific release or whether they are dedicated Release Team members.
• Provide leadership in designing and improving the production release processes and related Change Management processes.
• Control product releases and monitor changes required for auditing and reporting throughout the product lifecycle.
• Branch, merge, and manage source code in source control system as needed.
• Troubleshoot build and deploy issues and work with the development team(s) to resolve.
• Coordinate release activities with Vendors, Project Management, Infrastructure, DBAs, Support, QA, Release Management and Development teams to ensure a smooth and trouble-free roll out of releases.
• Manage, deploy and support multiple concurrent releases through various test environments.
• Manage and maintain multiple test and staging environments, ensuring that these environments are properly setup, configured, and available for each project as scheduled.
• Trace complex build problems release issues and environment issues in a multi-component environment.
• Develop, maintain and enhance key parts of the release procedures and processes.
• Responsible for maintaining environment configuration, controls, code integrity, code conflict resolution, and will work closely with PM's, software development & QA teams to review code for compatibility issues, resolve issues as they arise and implement deployment processes.
• Assist to create, maintain and support extensive build and test environments (Development/QA/Staging).
• Assist to create, publish and manage formal release notification, instructions, deployment notes and launch plans as needed.
• Support and enhance build and release processes through automation using a combination of processes, existing tools and enhancements.

WHAT DO YOU NEED TO SUCCEED
Required Qualifications*

• Minimum 5 years' experience in development operations, systems administration and/or operations
• Minimum 5 years' experience with industry standard tools and languages (i.e., T-SQL, .NET, Javascript, AJAX, JQuery, Web Services (SOAP and REST), etc)
• Minimum 1 year experience with application development within a Sharepoint (2010 and above) environment

• General understanding and experience with Agile software development methodologies
• Some infrastructure (server, network) configuration experience preferred
• Experience with working with rapid, overlapping product release cycles
• Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
• Experience working in cross-functional, multi-location teams a plus
• Excellent analytical and problem-solving skills
• Ability to be flexible and adapt to any given situation
• Understanding of the principles and best practices of Software Configuration Management
• Ability to work under pressure and in high stress situations with a calm demeanor
• Willingness to work occasional evenings and weekends in support of deployments
• Experience with building and Deploying MS based applications is a plus
• .NET experience is a must plus
• Understanding of complex system architecture within a multi-tier environment
• Understanding of common software development strategies including .NET, MVC and MVVM.
• Experience with isolating build/deployment issues versus code issues a plus
• Source Code branching and merging strategy.
• Source control tool experience (Visual SourceSafe) a plus
• SQL experience a must
• Hands on knowledge programming in HTML and XML is a plus
• Experience in doing QA is a plus
• Experience working with and administration of web server technologies (IIS) is a plus
• Internet / E-Commerce application development experience is a plus
• Responsible and accountable for appropriate quality controls related to the financial products we provide, the services we deliver, the processes we employ, and the incentives with which we reward our colleagues
• Ensure that all City National products, financial solutions and services are provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

WHAT'S IN IT FOR YOU?
Compensation

Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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