Reliability Network Engineer

Overview

The Reliability Network Engineer is responsible for supporting the reliability, performance, and scalability of our service provider network. This role focuses on day-to-day implementation tasks, network turn-ups, and assisting with escalations. You will work closely with the NOC, Infrastructure, and Sales Engineering teams to deliver reliable and high-performing network services.

Reports To: Reliability Engineering Manager

Department: Reliability Engineering

Job Status: Exempt

Responsibilities:

• Network Turn-Up & Deployment:

• Provision and turn up new fiber access sites and customer services.

• Configure and test customer-facing services.

• Change Management:

• Implement approved network changes with a focus on minimizing risk and downtime.

• Document changes and validate post-change success criteria.

• NOC Support:

• Respond to NOC escalations and assist in troubleshooting Layer 2/Layer 3 network issues.

• Serve as an escalation point for trouble tickets that require engineering input.

• Operational Excellence:

• Maintain network diagrams, documentation, and standard operating procedures (SOPs).

• Monitor network health and work proactively to identify and remediate potential issues.

• Collaboration:

• Partner with Sales Engineering and Project Management to deliver enterprise/E-Rate solutions.

• Collaborate with Tier 2/3 engineers on more complex issues and projects.