Job Description:
JOB OVERVIEW
The Remarketing Processor supports the financial operations of the remarketing team by ensuring the accurate and timely processing of vehicle sales transactions and fund allocations. This role is critical in maintaining financial integrity and supporting the full remarketing lifecycle. The position requires cross-functional training across all remarketing sales functions, lessee sale, wholesale, and courtesy sales, and includes providing support to the Response Center by resolving vehicle sale issues, responding to inquiries, and managing aspects of the VOR vendor network.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Accurately post funds by recording checks, ACH, and wire transfer payments within departmental KPIs, ensuring all payment details align with sale documentation.
- Maintain accurate financial records and ensure compliance with internal controls and audit requirements.
- Collaborate with the accounting team to ensure smooth and timely financial processing.
- Process both U.S. and Canadian funds appropriately.
- Initiate title pull requests through the Title Inventory application.
- Create and manage sale jackets for all incoming sales; prioritize and distribute sales accordingly.
- Handle special client situations and exceptions effectively and professionally.
- Research and resolve inquiries from the Response Center regarding sale status, titles, and refunds.
- Manage client buyouts and downsizing projects.
- Coordinate with Title Maintenance to obtain and track duplicate titles.
- Build strong partnerships with vendors through positive and professional interactions.
- Train and coach staff on Wheels policies and procedures as needed.
- Handle all sales exceptions and pended sales to ensure timely resolution within KPIs.
- Audit vehicle sale paperwork and fees to ensure accurate client billing.
- Provide high-quality service to internal customers such as Client Services, Driver Services, and Finance.
- Maintain effective working relationships with other sale processors.
- Distribute mail and perform other administrative duties as assigned.
LEADERSHIP RESPONSIBILITIES
- This position has no direct supervisory responsibilities.
COMPETENCIES - SKILLS
- Proficiency in Microsoft Office (Word, Excel, Outlook, Windows).
- Excellent problem-solving, follow-through, and organizational skills.
- Strong customer service orientation with effective communication skills (verbal and written).
- Ability to manage multiple priorities and adapt to changing workloads.
- High attention to detail and strong process orientation.
- Professional demeanor with the ability to handle sensitive information tactfully.
- Strong time management and prioritization skills.
- Competent keyboarding and general computer navigation skills.
EDUCATION AND EXPERIENCE
- High school diploma required; degree in finance or accounting preferred.
- One (1) to two (2) years of office and/or customer service experience required.
- Proficient in Excel
- Accounts Payable experience preferred.
- Data entry experience preferred.
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
- Integrity - Always act with integrity and honesty.
- One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
- Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
- Customer Success - Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
- Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
- Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
- Commit and Deliver - Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.