Remote Administrative Support & Customer Service Associate

About PulseMediaNL

PulseMediaNL is seeking an organized, dependable, and customer-focused Remote Administrative Support & Customer Service Associate to assist with customer communications and day-to-day administrative operations.

This position combines customer support, data entry, records management, document processing, and general administrative responsibilities. It is ideal for someone who communicates professionally, pays close attention to detail, and is comfortable working independently with digital tools.

Position Summary

The Administrative Support & Customer Service Associate will provide professional assistance to customers while supporting internal administrative processes.

Responsibilities include responding to routine inquiries, processing requests, updating customer records, entering and verifying data, maintaining spreadsheets, organizing digital documents, monitoring email communications, and coordinating follow-up activities.

The successful candidate should be organized, reliable, patient, and capable of managing multiple priorities in a remote working environment.

Key Responsibilities

Customer Service Support

• Respond to customer inquiries through email, chat, or other approved channels.

• Provide clear, courteous, and accurate information.

• Assist with routine customer questions and administrative requests.

• Document customer interactions and actions taken.

• Follow up on pending requests when required.

• Maintain a professional and helpful approach.

• Route complex or specialized inquiries to the appropriate team.

• Escalate sensitive or unresolved matters appropriately.

Administrative Support

• Provide routine administrative assistance to supervisors and internal teams.

• Process forms, documents, and administrative requests.

• Maintain task lists, trackers, logs, and records.

• Prepare basic reports, summaries, and correspondence.

• Update spreadsheets and databases.

• Organize electronic documents and shared folders.

• Monitor outstanding administrative tasks.

• Assist with special projects and operational activities as assigned.

Data Entry & Records Management

• Accurately enter customer and business information into approved systems.

• Create new records and update existing information.

• Transfer data from forms, emails, documents, and other authorized sources.

• Review information for accuracy and completeness.

• Identify missing, outdated, duplicate, or inconsistent information.

• Correct routine errors according to established procedures.

• Maintain accurate customer and administrative records.

• Assist with database-cleanup and data-quality activities.

Email & Request Management

• Monitor assigned customer-support and administrative inboxes.

• Review incoming requests and determine appropriate actions.

• Respond to routine emails using approved information.

• Forward specialized requests to appropriate team members.

• Track outstanding inquiries and follow-up requirements.

• Maintain accurate communication records.

• Escalate urgent or sensitive matters when necessary.

CRM & Customer Records

• Create and maintain accurate customer profiles.

• Update contact information, account details, notes, and authorized records.

• Document customer requests and communications.

• Maintain accurate CRM information.

• Review customer records for completeness.

• Identify outdated or duplicate information.

• Retrieve records for authorized team members.

• Follow established records-management procedures.

Document & File Management

• Review and process routine documents.

• Upload, rename, categorize, and organize electronic files.

• Maintain structured digital filing systems.

• Check documentation for missing information.

• Follow established file-naming procedures.

• Retrieve documents when requested.

• Assist with file cleanup and archiving.

• Protect confidential documentation.

Required Qualifications

• High school diploma, secondary school qualification, GED, or equivalent.

• Strong written and verbal communication skills.

• Basic to intermediate computer proficiency.

• Good typing and data-entry skills.

• Strong attention to detail.

• Good organizational and time-management abilities.

• Ability to communicate professionally with customers.

• Ability to work with email, spreadsheets, documents, and online systems.

• Ability to follow established procedures.

• Ability to manage multiple responsibilities.

• Ability to work independently.

• Responsible approach to confidential information.

Previous experience in customer service, administrative support, data entry, virtual assistance, clerical work, or office administration is beneficial but may not be required.

Preferred Skills

Experience or familiarity with the following is advantageous:

• CRM or customer-management systems

• Customer-support or ticketing platforms

• Microsoft Word, Excel, and Outlook

• Google Docs, Sheets, Drive, and Gmail

• Database systems

• Digital document-management platforms

• Cloud-based office applications

• Remote collaboration tools

Training may be provided for PulseMediaNL-specific systems and procedures.

Key Skills & Competencies

Customer Service: Ability to provide professional, respectful, and helpful assistance.

Communication: Strong written and verbal communication skills.

Attention to Detail: Ability to identify errors, missing information, and inconsistencies.

Organization: Ability to manage customer requests, documents, records, and administrative responsibilities efficiently.

Data Accuracy: Commitment to maintaining complete and reliable information.

Time Management: Ability to prioritize responsibilities and meet deadlines.

Problem Solving: Ability to assess routine issues and determine the appropriate response or escalation.

Professionalism: Ability to represent PulseMediaNL appropriately in customer and internal communications.

Confidentiality: Responsible handling of sensitive information.

Reliability: Dependable attendance, responsiveness, and completion of assigned responsibilities.

Independence: Ability to remain productive and accountable while working remotely.

Confidentiality & Data Protection

The Administrative Support & Customer Service Associate may have access to confidential customer and company information.

Employees must protect sensitive data, maintain secure login credentials, use approved company systems, and follow established information-security procedures.

Confidential information must not be shared with unauthorized individuals. Any suspected privacy or security incidents should be reported promptly.

Applicable privacy and data-protection requirements, including GDPR requirements where relevant, must be followed.

Remote Work Expectations

The successful candidate will be expected to:

• Maintain reliable internet access during scheduled working hours.

• Remain available through designated company communication channels.

• Maintain dependable attendance and punctuality.

• Manage assigned tasks independently.

• Prioritize work according to deadlines and business needs.

• Attend required virtual meetings and training sessions.

• Communicate promptly about delays or technical issues.

• Maintain a professional remote workspace.

• Follow company remote-work and information-security procedures.

Performance Expectations

Performance may be evaluated based on:

• Quality and professionalism of customer interactions.

• Accuracy of customer and administrative records.

• Timeliness of responses and completed assignments.

• Data-entry accuracy.

• Quality of CRM updates.

• Organization of digital records.

• Responsiveness to customer and internal requests.

• Appropriate escalation of issues.

• Compliance with company procedures.

• Reliability and remote-work performance.

The role emphasizes customer service, accuracy, professionalism, organization, responsiveness, and reliability.

Ideal Candidate

The ideal candidate is friendly, organized, professional, dependable, and detail-oriented. They are comfortable communicating with customers, working with computers, maintaining accurate information, and managing routine administrative responsibilities.

Successful candidates should be able to work independently, follow established procedures, manage multiple priorities, protect confidential information, and adapt to new systems and processes.

What PulseMediaNL Offers

Depending on the final employment arrangement, PulseMediaNL may offer:

• Fully remote work opportunities.

• Full-time or part-time schedules where available.

• Structured onboarding and training.

• A professional remote working environment.

• Opportunities to develop administrative and customer-service skills.

• Experience using modern digital business systems.

• Ongoing guidance and performance feedback.

• Opportunities for additional responsibilities based on performance.

How to Apply

Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Remote Administrative Support & Customer Service Associate position.

Applicants are encouraged to highlight relevant experience or skills in customer service, administrative support, data entry, CRM systems, email support, document processing, records management, Microsoft Office, Google Workspace, or remote work.

Entry-level candidates are encouraged to apply if they demonstrate strong communication skills, attention to detail, computer proficiency, organization, reliability, professionalism, and a willingness to learn.