Job Description
TCI has and immediate need for a Remote Applications Support Engineerin Louisville, KY .This is not a C2C opportunity.
SUMMARY
The Applications Support Engineer will support the Contact Center in a healthcare organization and assist with the company’s deployment and update efforts to Nice InContact Studio scripts across their US sites. This individual will be a secondary telecom engineer for the work on updating and implementing Studio scripts and convert pharmacies to NICE from RingCentral.
Duties to include:
REQUIREMENTS
SUMMARY
The Applications Support Engineer will support the Contact Center in a healthcare organization and assist with the company’s deployment and update efforts to Nice InContact Studio scripts across their US sites. This individual will be a secondary telecom engineer for the work on updating and implementing Studio scripts and convert pharmacies to NICE from RingCentral.
Duties to include:
- Provides problem solving and implementation skills, and/or as a team member to implement, upgrade and support complex application systems.
- Receive the design changes from the project lead and be able to make the changes and script within CXone.
- Run user training so the employees understand the new system works.
- Strong prioritization, communication and project management skills are required to be successful in the role.
REQUIREMENTS
- 1+ year experience with NiCE CXone Studio
- Experience converting systems from RingCentral to NiCE is desired
Numbers & Facts
| Location | Louisville, Kentucky (Remote) |
| Job Type | Contractor |
| Industry | ["Telecommunications"] |
| Company Size | 100 to 499 employees |
| Year Founded | 1988 |
| Website | https://careers.tcipro.com |
About Company
Since 1988, Technology Consulting Inc. has provided information systems and consulting services to a variety of organizations across the United States. We concentrate on IT staffing with deep roots in government contract opportunities across all technology platforms. Our team is committed to aligning leading edge knowledge of information systems, processes and people to ensure practical success along with customer satisfaction. Whether you are a skilled professional looking for your next career or an organization in need of experienced talent, we can help!
Skills
- Call Centersunmatched
- Communication Skillsunmatched
- Establish Prioritiesunmatched
- Healthcareunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Scripting (Scripting Languages)unmatched
- Software Administrationunmatched
- Software Engineeringunmatched
- Staff Trainingunmatched
- Technical Supportunmatched
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