We are seeking an experienced Remote B2B Collections Analyst to manage a portfolio of commercial accounts and drive timely payment of outstanding invoices. The ideal candidate will have recent business-to-business collections experience, strong negotiation skills, and the ability to build positive relationships with clients while reducing aged receivables. Experience working in a high-volume environment and utilizing ERP or collections systems is highly preferred.
Key Responsibilities
Manage a portfolio of business accounts with past-due balances.
Conduct outbound collection calls and email outreach to secure payment of outstanding invoices.
Monitor accounts receivable aging reports and prioritize collection efforts.
Investigate and resolve billing discrepancies, payment issues, and customer disputes.
Negotiate payment arrangements while maintaining positive customer relationships.
Document all collection activities, customer communications, and payment commitments.
Follow up on promised payments and ensure adherence to agreed-upon payment terms.
Partner with internal teams including accounting, billing, sales, and customer service to resolve account issues.
Analyze collection trends and provide recommendations to improve cash flow and reduce delinquency.
Prepare collection status reports and escalation documentation as needed.
Qualifications
2+ years of recent B2B/commercial collections experience required.
Experience managing a high-volume accounts receivable portfolio.
Strong understanding of accounts receivable, credit, and collections processes.
Excellent verbal and written communication skills.
Proven negotiation and problem-solving abilities.
Proficiency with Microsoft Excel, Outlook, and ERP/accounting systems.
Ability to work independently in a remote environment.
Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred.
Preferred Experience
Commercial collections in a staffing, professional services, manufacturing, logistics, or distribution environment.
Experience with Oracle, SAP, NetSuite, Infor, or similar ERP systems.
Exposure to credit analysis, dispute resolution, and deductions management.
Advanced Excel skills including reporting and data analysis.
Pay Details: $26.00 to $31.00 per hour
Search managed by: Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.