Remote Bilingual Mandarin Intake Specialist

Remote Bilingual Mandarin Intake Specialist

Location San Francisco, CA Date Posted September 02, 2026 Job ID 15434 Employment Type Direct Hire

Scion Staffing has been engaged to conduct a search for a Bilingual Mandarin Intake Specialist on behalf of a boutique law firm serving individuals across sophisticated legal matters. This is a fully remote, direct-hire opportunity for candidates based on the West Coast or able to consistently work Pacific Time business hours.

POSITION OVERVIEW:

Our client is seeking a polished, personable, and highly communicative Bilingual Mandarin Intake Specialist to serve as an important first point of contact for prospective clients. This individual will conduct detailed intake conversations, gather and document relevant information, assess prospective matters based on established criteria, explain consultation processes and fee structures, and coordinate next steps with the legal team.

This is a highly client-facing position ideal for someone who genuinely enjoys speaking with people throughout the day and can build rapport with prospective clients while maintaining professionalism, discretion, and sound judgment. Legal experience is valuable but not required for candidates bringing strong transferable experience from another professional, client-facing environment.

PERKS:

• Competitive compensation of $25-$35/hour, depending on experience, with flexibility to consider highly qualified candidates above the range

• Fully remote work environment for candidates able to consistently support Pacific Time business hours

• Comprehensive benefits including medical, dental, vision, and life insurance

• 401(k), paid time off, major holidays, and birthdays off

• Additional work-from-home and health/wellness stipends totaling approximately $3,000 annually

RESPONSIBILITIES:

• Conduct professional, engaging intake conversations with prospective clients in both Mandarin and English, gathering detailed information and establishing a positive initial experience

• Ask thoughtful questions to understand prospective matters, identify relevant concerns and urgency, and assess potential fit based on established intake criteria

• Clearly communicate the firm's consultation process, fee structures, expectations, and next steps while confidently addressing prospective client questions

• Prepare thorough and accurate intake notes within the firm's CRM or case management system and ensure relevant information is appropriately documented for attorney review

• Schedule consultations, coordinate calendars, and conduct timely follow-up with prospective clients throughout the intake process

• Maintain professionalism, discretion, confidentiality, and composure when communicating with individuals regarding sensitive, complex, or emotionally charged situations

QUALIFICATIONS:

• Fluency in Mandarin and strong professional English communication skills are required, with the ability to communicate clearly and confidently with prospective clients in both languages

• At least one year of experience in legal intake, client services, legal support, professional services, finance, accounting, HR, or another relevant client-facing environment

• Polished, personable, and engaging communication style with a genuine interest in speaking with and assisting prospective clients throughout the day

• Strong emotional intelligence and the ability to remain composed, professional, and empathetic during sensitive or high-conflict conversations

• Excellent organization, attention to detail, follow-through, and comfort working with CRM, case management, or comparable professional systems

COMPENSATION AND BENEFITS:

This position offers compensation of $25-$35 per hour, DOE. Benefits include medical, dental, vision, and life insurance; paid time off; major state and federal holidays; birthdays off; a 401(k) program after one year; and approximately $3,000 annually in work-from-home and health/wellness stipends.

This is a fully remote position, with preference for candidates located on the West Coast or otherwise able to consistently work Pacific Time business hours, generally 8:00 a.m.-5:00 p.m. PT.

HOW TO APPLY:

For immediate consideration, please submit your resume here!

ABOUT OUR SEARCH FIRM:

Scion Legal is the legal recruiting division of Scion Staffing, Inc., a national award-winning recruiting and staffing firm. Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team-building and recruiting solutions, we bridge the gap in executive leadership searches, direct-hire recruiting, interim leadership placement, and temporary professional staffing.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can be found online.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair-chance, arrest-, or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applicants with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.