REMOTE Call Center Agent

Job Summary

REMOTE Call Center Agent

State of Arizona

Full-time, Contract

Remote | Phoenix, AZ, United States

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business related tax compliance, delinquency and

general information requests. To succeed in this position candidates should have a bias for

doing the right thing and serving others with a positive attitude.

This position includes the following:

• ? Answering incoming phone calls in a fast paced environment

• ? Resolving Tier 1 level issues

• ? Reviewing taxpayer accounts

• ? Verifying, gathering and simultaneously updating key information

• ? Educating taxpayers of online resources and current tax policies

• ? Submitting requests for payment arrangements

• ? Documenting actions taken into multiple systems

• ? Participating in all team engagement activities

• ? Meeting performance expectations

Skills Required:

• ? Strong ability to multitask

• ? Basic use of Microsoft Word, Excel and Google Workspace

• ? Basic math skills are required - addition, subtraction, multiplication and division.

• ? Communicate well both in writing and verbally

• ? Great interpersonal skills

• ? Retain knowledge easily

• ? Creative in problem solving

• ? Goal oriented

• ? Organized

Experience Required:

• ? Previous two positions should each be at least one consecutive year in a fast-paced call

• center.

• ? National call centers in industries such as finance/banking, insurance,

• telecommunications (not technical support)

• Experience Preferred:

• Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

• High school diploma or equivalent

• Education Preferred:

• Associates Degree or higher

Additional Information:

This position has the possibility of future permanent employment for agents that are able to

successfully perform the duties of the position, demonstrate dependability and culture

alignment.

Selected candidates must abide by the required pre-employment checks including state and

federal criminal background check, fingerprinting, and Arizona tax filing records check for the

previous 5 years.

? Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day

orientation in person.