Job Summary
Call Center Agent- State of Arizona
TeemaGroup
Full-time
In-Office | phoenix, AZ, United States
This job is for the State of Arizona. If you are interested, please send me the following information via email to igallegos@teemagroup.com:
Full Legal Name
Last 5 of your social
Resume
2 References
Interview Availability
Start Date
Position Description:
Responsible for professionally and courteously serving customers by handling all inbound
telephone calls pertaining to Individual and Business-related tax compliance, delinquency and
general information requests. To succeed in this position candidates should have a bias for
doing the right thing and serving others with a positive attitude.
This position includes the following:
? Answering incoming phone calls in a fast paced environment
? Resolving Tier 1 level issues
? Reviewing taxpayer accounts
? Verifying, gathering and simultaneously updating key information
? Educating taxpayers of online resources and current tax policies
? Submitting requests for payment arrangements
? Documenting actions taken into multiple systems
? Participating in all team engagement activities
? Meeting performance expectations
Skills Required:
? Strong ability to multitask
? Basic use of Microsoft Word, Excel and Google Workspace
? Basic math skills are required - addition, subtraction, multiplication and division.
? Communicate well both in writing and verbally
? Great interpersonal skills
? Retain knowledge easily
? Creative in problem solving
? Goal oriented
? Organized
Skills Preferred:
Spanish-speaking
Experience Required:
? Previous two positions should each be at least one consecutive year in a fast-paced call
center.
? National call centers in industries such as finance/banking, insurance,
telecommunications (not technical support)
Experience Preferred:
Experience with participating in process improvement activities, basic math skills, history of working in banking.
Education Required:
High school diploma or equivalent
Education Preferred:
Associates Degree or higher