Broadband, Call Center Management, Call Center Operations, Call Centers, Call Volume, Coaching, Communication Skills, Computer Skills, Customer Escalations, Inbound Call Centers, Leadership, Microsoft Office, Mobile Applications, Operational Improvement, Operational Support, Outbound Call Centers, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Team Lead/Manager
Full-Time | Remote | Eastern Time Zone | High-Volume Call Center
PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays.
Responsibilities
- Supervise remote call center agents and ensure productivity, quality, and service goals are met
- Monitor KPIs: handle time, service level, attendance, and quality
- Provide real-time coaching and performance management
- Participate in hiring, training, and performance evaluations
- Handle escalations and support operational improvements
Qualifications
- 3+ years direct call center supervisory experience, preferably in remote, high-volume environments
- Proven experience managing inbound and outbound call operations
- Strong coaching, leadership, and communication skills
- Advanced computer skills (MS Office) and ability to learn call center systems quickly
- Quiet home workspace with reliable high-speed internet
Schedule
- Full-time (40 hours/week)
- Flexible, generally 11:00 AM – 7:00 PM EST
- Occasional evenings/weekends/holidays as needed
Benefits
- Health, Dental, Vision
- Paid Time Off & Holidays
- Company-paid Life & Short/Long-Term Disability
- 401(k) after 1 year
Ready to lead a high-performing remote team? Apply now through our fast, mobile-friendly application.
Offer of employment is conditioned upon passing a background check.