Coaching, Communication Skills, Customer Escalations, Customer Satisfaction, Healthcare, Identify Issues, Medical Products, Medical Records, Online Chat, Time Management, Typing
Remote Chat Support Agent — ADF MedicalRemote | Full-time or Part-time | Entry-Level Welcome | Immediate Hire
About the Role ADF Medical is hiring friendly, fast-typing, and patient Remote Chat Support Agents to assist our patients and clients through our online chat platform. This is a phone-free position — all communication is done through text-based chat. If you are a great communicator, enjoy helping people, and want to work entirely from home, this is the perfect opportunity for you.
Requirements
Responsibilities
- Respond to patient and client inquiries through live chat in a timely manner
- Provide accurate information about ADF Medical services and products
- Assist patients with appointment scheduling and general questions
- Troubleshoot basic issues and escalate complex cases to the appropriate team
- Maintain a friendly, professional, and empathetic tone in all interactions
- Update patient records and document chat interactions accurately
- Meet daily chat volume and customer satisfaction targets
Benefits
What We Offer
- Competitive hourly pay
- No phone calls — chat only
- Flexible scheduling — morning, afternoon, and evening shifts available
- 100% remote — work from anywhere
- Paid training provided
- Health benefits for full-time employees
- Performance bonuses for top agents
- Career growth opportunities within ADF Medical
- Supportive team environment with regular check-ins and coaching
A
ADF Medical Services Inc.