Careerscape is recruiting on behalf of our client for an entry-level, fully remote Chat Support Agent to join their growing customer experience team. This is a great opportunity for someone who loves helping people, types quickly, and wants to build a career in customer service without ever leaving home.
Day to day, you will spend your shift chatting with customers through a live chat platform, answering questions, troubleshooting simple issues, and making sure every conversation ends on a positive note. People who thrive in this role are patient, upbeat, and comfortable juggling multiple chat windows at once while keeping their tone friendly and professional.
Responsibilities
Respond to incoming customer chats in a timely and professional manner
Handle multiple live chat conversations simultaneously
Answer questions about products, services, orders, and account issues
Troubleshoot basic technical and billing problems using internal guides
Escalate complex issues to the appropriate team or supervisor
Document every interaction accurately in the CRM system
Meet daily and weekly performance targets for response time and satisfaction
Identify recurring customer issues and report trends to management
Follow company scripts and tone guidelines while personalizing responses
Stay current on product updates and policy changes
Requirements
High school diploma or equivalent required
No prior experience necessary, training provided
Strong written communication skills and clean grammar
Comfortable typing at least 40 words per minute
Reliable home internet connection and a quiet workspace
Ability to multitask across several chat conversations at once
Basic computer proficiency including web browsers and CRM tools
Availability to work assigned shifts including some evenings or weekends
Positive attitude and genuine interest in helping customers
Benefits
Medical, dental, and vision insurance
401k retirement plan with company match
Paid time off and paid holidays
100 percent remote position with flexible scheduling options
Paid training and ongoing coaching
Home office equipment stipend
Career growth into senior support or team lead roles