Remote Client Relations Coordinator - WFH

The ideal candidate is articulate, patient, motivated, professional, and comfortable speaking with a wide range of professionals and executives throughout the United States and Canada.

Qualified candidates should have:

• Minimum of 2 years of professional work experience
• Fluency in English
• Excellent verbal communication skills
• Strong diction, professionalism, and phone presence
• Positive attitude and strong work ethic
• Ability to stay focused, organized, and productive while working remotely
• Strong time management skills
• Comfort spending most of the workday on the phone
• Ability to build rapport quickly and maintain professional relationships
• Basic computer and internet skills
• Desire to work hard, improve, and succeed
• Entrepreneurial mindset is a plus
• Previous sales, client relations, customer service, recruiting, appointment setting, or enrollment experience preferred, but not required
• Because you will be speaking with a diverse group of professionals, executives, entrepreneurs, and business owners, the ability to communicate clearly and professionally is essential.

Remote Work Requirements

To be eligible for this work-from-home position, candidates must have:

• Laptop or desktop computer running Windows 10 or newer, or Mac OS 10.13 or newer
• Reliable high-speed broadband internet access, minimum 7 Mbps upload/download
• No mobile hotspot or mobile-only internet connections
• Wired USB headset with an over-the-mouth microphone
• Quiet, dedicated home office or workspace
• Ability to work Monday through Friday, 9:00 AM–6:00 PM Eastern Time
• Tablets and Chromebooks are not compatible with the required systems.

As a Remote Client Relations Coordinator, you will be responsible for:

• Contacting applicants who have already expressed interest in membership
• Following up with prospective members by phone
• Conducting brief qualifying interviews focused on each applicant’s professional
• background, career history, and membership fit
• Building rapport and creating strong one-to-one relationships with prospective members
• Explaining membership programs, benefits, products, and service offerings in a clear and professional manner
• Enrolling qualified applicants into paid membership programs using the organization’s proven process
• Managing daily calls, follow-ups, and applicant conversations in an organized and timely manner
• Providing excellent service to a professional clientele
• Maintaining ongoing communication with members and prospective members
• Learning about members’ recent achievements, business activity, and professional goals
  Spending the majority of the workday on the phone speaking with prospective clients