Remote Client Service & Data Associate

Centre Concrete is looking for a Client Service & Data Associate to support our customers and internal teams from a remote environment. This is a position for someone who is organized, responsive, comfortable working with numbers and information, and enjoys making sure customer requests are handled correctly from start to finish.

In this role, you'll be working with information connected to our concrete operations — helping keep customer records, order details, schedules, and communications accurate and up to date. You'll also serve as a reliable point of contact for routine customer questions and follow-ups.

What You'll Do

• Communicate with customers regarding orders, delivery information, scheduling, and general questions
• Enter and update customer, order, and delivery information in internal systems
• Review orders and records for missing or incorrect information before they move forward
• Coordinate with dispatch, sales, operations, and other internal teams when customer information needs clarification
• Follow up on customer requests and make sure issues don't get lost between departments
• Maintain accurate digital records and documentation
• Help track changes to orders, delivery details, and customer requests
• Respond professionally and promptly to phone and email inquiries
• Identify discrepancies in data and work with the appropriate team to resolve them
• Provide general administrative support to the teams managing customer and operational information

What We're Looking For

• Strong attention to detail — small errors in customer or delivery information matter
• Clear and professional communication skills
• Comfortable working with spreadsheets, email, and computer-based systems
• Ability to organize information and keep track of multiple requests
• Reliable follow-through and willingness to ask questions when something doesn't look right
• Comfortable working independently in a remote environment
• Ability to learn industry-specific terminology and processes
• Previous customer service, office, data-entry, dispatch, construction, or administrative experience is helpful, but not required

Equal Employment Opportunity

Centre Concrete is an equal opportunity employer. We are committed to providing a workplace where employment decisions are based on qualifications, skills, experience, and business needs. 
We value a diverse and inclusive workplace and encourage qualified individuals from all backgrounds to apply.