PulseMediaNL is a growing organization focused on providing dependable client support, efficient administrative services, accurate information management, and professional communication.
We are looking for a reliable and organized Remote Client Services & Administrative Assistant to join our team. This position combines client communication with administrative support and is well suited for someone who enjoys helping people while working with digital records, documents, spreadsheets, email, and business systems.
The successful candidate will assist clients with routine questions and requests while supporting internal operations through accurate data entry, record maintenance, document processing, email management, and administrative coordination.
The Remote Client Services & Administrative Assistant will provide day-to-day support to clients while assisting the internal team with administrative responsibilities.
Key duties include responding to client inquiries, maintaining client records, processing requests, updating databases and spreadsheets, organizing documents, coordinating follow-ups, monitoring communications, and assisting with routine operational tasks.
The ideal candidate will be professional, dependable, detail-oriented, organized, and comfortable managing several responsibilities at the same time.
Because this is a fully remote position, the successful candidate must be able to work independently, manage deadlines, communicate effectively through digital channels, and maintain a high standard of professionalism.
Respond to client inquiries through email, chat, or other approved communication channels.
Provide accurate and professional responses to routine client questions.
Assist clients with general service, account, order, or administrative requests where applicable.
Listen carefully to client needs and determine the appropriate next step.
Provide clear information and instructions.
Maintain a courteous, patient, and helpful approach.
Follow established client-service procedures.
Escalate complex or sensitive matters to the appropriate department.
Follow up on outstanding client requests.
Document client interactions and actions taken.
Provide general administrative assistance to client-services and internal teams.
Process routine forms, requests, and documentation.
Maintain administrative trackers, logs, lists, and task records.
Update spreadsheets, databases, and internal systems.
Prepare basic reports, summaries, and documents.
Organize electronic files and client documentation.
Assist with routine operational projects.
Support supervisors and team members with administrative requests.
Maintain accurate records of completed activities.
Create and maintain accurate client records.
Update contact details, account information, notes, and other authorized information.
Document client communications and follow-up requirements.
Review records for accuracy and completeness.
Identify outdated, duplicate, or inconsistent information.
Update CRM and database records.
Retrieve information for authorized team members.
Follow established client-record management procedures.
Enter client and administrative information into approved databases, spreadsheets, and business systems.
Transfer information from forms, documents, emails, and other approved sources.
Create new records and update existing information.
Verify information before completing assigned tasks.
Identify missing, inaccurate, or inconsistent information.
Correct routine errors according to established procedures.
Assist with data-quality and database-cleanup projects.
Maintain consistent data-entry standards.
Monitor assigned client-service and administrative inboxes.
Review incoming messages and determine the appropriate action.
Respond to routine inquiries using approved information and templates.
Forward specialized requests to the appropriate team member.
Maintain accurate communication records.
Monitor outstanding requests and follow-up requirements.
Follow up on pending matters when appropriate.
Escalate urgent or complex requests.
Where applicable, the position may assist with routine scheduling and coordination activities, including:
Coordinating appointments or virtual meetings.
Maintaining calendars and schedules.
Confirming appointments or requested services.
Sending routine reminders.
Recording scheduling changes.
Coordinating follow-ups with internal teams.
Maintaining accurate scheduling information.
Review forms, applications, requests, and supporting documentation.
Confirm that required information has been provided.
Process documents according to established procedures.
Upload and organize electronic documents.
Maintain appropriate digital filing structures.
Identify incomplete documentation.
Request missing information when authorized.
Assist with document indexing and archiving.
Maintain records of processed documents.
Communicate client requests to relevant departments.
Coordinate routine follow-up activities.
Provide accurate information to authorized internal employees.
Track pending internal actions.
Follow up with departments regarding outstanding client matters.
Provide supervisors with updates on client-related activities.
Help ensure client requests reach the appropriate team.
The successful candidate will be expected to demonstrate:
Professionalism in every interaction.
Clear and courteous communication.
Patience and empathy.
Active listening.
Accurate information handling.
Timely responses and follow-up.
Appropriate ownership of routine requests.
Good judgment when escalating issues.
Consistent adherence to company procedures.
A positive and solution-oriented attitude.
The goal is to ensure every client receives professional, accurate, respectful, and dependable support.
The Client Services & Administrative Assistant may have access to confidential client, employee, vendor, operational, financial, or company information.
The successful candidate must:
Maintain strict confidentiality.
Access information only when necessary for assigned responsibilities.
Protect company passwords and login credentials.
Use approved company systems and communication channels.
Follow established data-storage and document-sharing procedures.
Protect client privacy while working remotely.
Secure company devices when unattended.
Never share confidential information with unauthorized individuals.
Report suspected unauthorized access, data loss, or security incidents promptly.
Follow applicable privacy and data-protection requirements, including GDPR requirements where relevant.
The successful candidate will be expected to:
Maintain reliable internet access during scheduled working hours.
Remain available through designated company communication channels.
Maintain dependable attendance and punctuality.
Manage assigned responsibilities independently.
Prioritize client requests and administrative tasks appropriately.
Attend required virtual meetings and training sessions.
Provide progress updates when requested.
Communicate promptly about technical issues or potential delays.
Maintain a professional and reasonably quiet workspace.
Follow PulseMediaNL's remote-work and information-security procedures.
Candidates should ideally possess:
High school diploma, secondary school qualification, GED, or equivalent.
Strong written and verbal communication skills.
Basic to intermediate computer proficiency.
Good typing and keyboard skills.
Strong attention to detail.
Good organizational and time-management abilities.
Ability to communicate professionally with clients.
Ability to accurately enter and maintain information.
Ability to follow established procedures.
Ability to manage multiple responsibilities.
Ability to work independently.
Reliable internet access suitable for remote work.
Responsible approach to confidential information.
Previous experience in client services, customer service, administration, data entry, virtual assistance, office support, or clerical work is an advantage but may not be required for suitable candidates.
Experience with the following is beneficial:
Customer Relationship Management (CRM) systems.
Microsoft Excel.
Microsoft Word.
Microsoft Outlook.
Google Sheets.
Google Docs.
Google Drive.
Gmail.
Google Calendar.
Customer-support or ticketing systems.
Cloud-based business applications.
Task-management platforms.
Digital document-management systems.
Virtual meeting platforms.
Client Service: Ability to provide professional, helpful, and respectful support.
Communication: Strong written and verbal communication skills.
Organization: Ability to manage client information, documents, requests, and administrative tasks efficiently.
Attention to Detail: Ability to identify errors, missing information, and inconsistencies.
Data Accuracy: Commitment to maintaining reliable and accurate records.
Time Management: Ability to prioritize multiple tasks and meet deadlines.
Problem Solving: Ability to understand routine client concerns and determine the appropriate response or escalation.
Professionalism: Ability to represent PulseMediaNL positively in all client and internal communications.
Confidentiality: Ability to handle sensitive information responsibly.
Reliability: Consistent attendance, responsiveness, and completion of assigned responsibilities.
Independence: Ability to remain productive and accountable in a remote environment.
Adaptability: Willingness to learn new systems, tools, services, and procedures.
Performance may be evaluated based on:
Quality of client interactions.
Professionalism and communication.
Accuracy of information provided.
Timeliness of responses.
Accuracy of client records.
Data-entry quality.
Completeness of administrative documentation.
Quality of CRM updates.
Organization of digital files.
Responsiveness to internal requests.
Appropriate escalation of issues.
Compliance with company procedures.
Confidentiality and information-security practices.
Reliability and remote-work performance.
The role emphasizes client satisfaction, accuracy, organization, professionalism, responsiveness, and dependable execution.
A typical day may involve monitoring client emails, responding to routine inquiries, updating client records, processing requests, organizing documentation, and coordinating follow-up activities.
Additional tasks may include:
Updating CRM records.
Managing shared inboxes.
Processing forms and documentation.
Updating spreadsheets.
Preparing basic reports.
Organizing digital files.
Scheduling or coordinating meetings.
Following up on pending client requests.
Communicating with internal departments.
Reviewing information for accuracy.
Participating in virtual meetings and training.
Daily responsibilities may vary according to client needs, operational priorities, and current PulseMediaNL projects.
Training may include:
PulseMediaNL client-service standards.
Communication procedures.
Products and services.
CRM systems.
Administrative workflows.
Data-entry procedures.
Document-processing procedures.
Records management.
Data verification and quality control.
Privacy and confidentiality requirements.
Information-security practices.
Escalation procedures.
Remote-work expectations.
Company-specific software and systems.
Employees are expected to participate actively in training, ask questions when clarification is required, apply feedback, and continuously improve their client-service and administrative skills.
Depending on the final employment arrangement, PulseMediaNL may offer:
Fully remote work opportunities.
Full-time or part-time schedules where available.
Structured onboarding and training.
A professional and collaborative remote environment.
Opportunities to develop client-service and administrative skills.
Experience with modern digital business systems.
Ongoing guidance and performance feedback.
Opportunities for additional responsibility based on performance.
Transferable experience in client services, administration, data management, and business operations.
The ideal candidate is someone who is:
Friendly and client-focused.
Professional, patient, and respectful.
Highly organized and detail-oriented.
Reliable and dependable.
Comfortable working with computers and digital systems.
A strong written and verbal communicator.
Accurate when entering and reviewing information.
Able to manage multiple priorities.
Comfortable working independently.
Careful when handling confidential information.
Proactive about completing assigned tasks.
Willing to learn new systems and processes.
Receptive to training and constructive feedback.
Committed to delivering a positive client experience.
PulseMediaNL is committed to maintaining a professional, inclusive, and respectful working environment. Employment decisions are based on legitimate business requirements, relevant qualifications, skills, experience, and an individual's ability to successfully perform the responsibilities of the position.
Interested candidates should submit an up-to-date CV/resume together with a brief introduction explaining their interest in the Remote Client Services & Administrative Assistant position.
Applicants are encouraged to highlight experience or skills involving:
Client or customer service
Administrative support
Data entry
CRM systems
Email management
Document processing
Records management
Spreadsheet management
Microsoft Office or Google Workspace
Scheduling and coordination
Remote or independent work
Professional communication
Confidential information handling
Entry-level candidates are encouraged to apply if they demonstrate strong communication skills, computer proficiency, attention to detail, reliability, organization, professionalism, and a willingness to learn.
| Location | (Remote) |
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