We are sharing a full-time opportunity for an experienced Community Manager with strong expertise in customer support, online community moderation, conflict de-escalation, user engagement, and remote community operations.
The successful candidate will manage conversations across online platforms, respond to questions and complaints, resolve conflicts professionally, surface community feedback to internal teams, and help maintain an active, positive, and well-managed member experience.
Key Responsibilities
Community Support & Moderation
- Monitor and moderate online communities across relevant channels
- Respond promptly to user questions, support requests, and complaints
- Address disruptive behaviour consistently and professionally
- Maintain a respectful, constructive, and welcoming environment
- Follow up on unresolved issues where appropriate
Conflict De-escalation & Engagement
- Handle tense or emotionally charged interactions professionally
- De-escalate disagreements and communicate boundaries clearly
- Encourage constructive discussion and community participation
- Develop proactive strategies to improve engagement and member experience
- Support initiatives that strengthen community loyalty
Platform Management & Feedback
- Manage communities across Discord, Reddit, and comparable platforms
- Adapt communication style to platform-specific norms
- Identify recurring questions, complaints, and user-experience issues
- Share community feedback and emerging trends with internal teams
- Escalate important issues with clear supporting context
Cross-Functional Communication
- Collaborate with internal teams on community-related matters
- Coordinate responses to broader support or moderation issues
- Balance reactive support with proactive engagement activities
- Manage multiple conversations and priorities in a fast-paced remote environment
Ideal Profile
- Proven experience in customer support and online community moderation
- Experience with Discord, Reddit, or comparable platforms
- Strong conflict-management and de-escalation skills
- Excellent written and verbal communication
- Strong interpersonal judgement and problem-solving ability
- Comfortable handling sensitive or difficult user interactions
- Strong time-management and multitasking skills
- Proactive, self-directed, and adaptable working style
- Experience managing large online communities is advantageous
- Familiarity with community-management platforms or CRM tools is beneficial
Engagement Details
- Full-time engagement
- Remote
- Location: Latin America
- Compensation: $15–$20/hour
- Work will involve customer support, moderation, conflict de-escalation, engagement strategy, community feedback, and online platform management
- Experience with Discord, Reddit, or comparable platforms is highly relevant
- Responsibilities may involve managing multiple simultaneous user conversations and moderation situations
- Project priorities, community channels, and support workflows may evolve based on operational needs
- Work must be completed without using confidential, proprietary, personally identifiable, or otherwise restricted information belonging to any employer, client, community member, platform, or other third party
About the Platform
This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.
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