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Remote Computing Consultant / Support Specialist

Synergy Staffing Inc

New Orleans, LA(remote)

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JOB DETAILS
SKILLS
Administrative Skills, Antivirus, Automation, Best Practices, Business Solutions, Computer Maintenance, Computer Science, Consulting, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Diagnostics Solutions/Software, Document Scanners, Documentation, Email Management/Administration, Hardware Administration, Hardware Upgrades, Help Desk, Identify Issues, Incident Response, Information Technology & Information Systems, Knowledge Base, Laptop PC, Mac Operating System, Microsoft Active Directory, Microsoft Windows Operating System, Multitasking, Network Security, Peripheral Hardware, Printers, Problem Solving Skills, Regulatory Compliance, ServiceNow, Software Installation, Software Upgrades, Systems Administration/Management, Team Player, Technical Support, Telecommunications
LOCATION
New Orleans, LA(remote)
POSTED
2 days ago
Computing Consultant 
Job Summary
The Computing Consultant is a hands-on technical role, responsible for working with a team supporting, implementing and maintaining the organization's IT infrastructure and applications.
Essential Functions of the Job
Responsibilities
  • Serve as the first point of contact for users/customers seeking technical assistance through the help desk system, address user tickets regarding hardware, software, and peripherals.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions providing IT support for client PCs
  • Provide printer support for a variety of environments and scenarios
  • Follow up with clients to ensure their systems are functional
  • IT infrastructure installation, maintenance and support of hardware including managing all Desktop Support activities, email support, and administration of Telecom systems.
  • Implement and support users according to regulatory compliance, policies and procedures.
  • Record and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance goals
  • Implement and support existing and new applications and technologies entering the infrastructure
  • Provide prompt and courteous customer support to end users and troubleshooting activities (e.g., unlocking accounts, Service Desk ticket and queue monitoring, direct person-to-person troubleshooting, etc...)
  • Support third party vendor applications - installation, user setup and user support.
  • Implementation of 'best-practice' standards as well as departmental policies and procedures.
  • Help determine, recommend and implement hardware and software upgrades for business applications, desktop, laptop, etc.
  • Additional duties may be assigned such as planning, equipment staging, etc. as change occurs
Supervisory Responsibilities
  • None
Skills/Abilities
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Demonstrated knowledge of Active Directory/AD Manager and O365 Admin Center required.
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Prior experience using the below preferred:
    • Service Now Ticketing System
    • Knowledge base Documentation
    • Computer Inventory
    • Basic PC Troubleshooting
    • Phone systems
    • Misc application management and support
    • Office 365 support
    • DropBox
    • Printer/Scanner Support
    • Raymond James Advisor Access
Qualifications
Education
Min/PreferredEducation LevelDescription
Minimum2 Year / Associate DegreeAssociates in Computer Science, relevant field, completion of appropriate technical course or equivalent work experience
Years Of Experience
Minimum Years of ExperienceMaximum Years of ExperienceComments
353-5 years of related work experience in desktop support
Physical Requirements
DemandFrequency
SittingConstant
Standing, Bending, TwistingOccasional
Computer UseConstant
Lifting up to 20 poundsOccasional
Lifting more than 20 poundsOccasional

About the Company

S

Synergy Staffing Inc

We are a staffing company dedicated in placing quality candidates within our network of companies. We are unique and far different from most staffing companies. All Jobs posted on our sites are for immediate direct hire and we also hire on behalf of our clients. This eliminates steps in the hiring process and gets you to work faster!

COMPANY SIZE
1 to 9 employees
INDUSTRY
Financial Services
WEBSITE
http://www.synergystaffing.net

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