Remote Contact Ctr Food and Nutrition Pool

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

Position Details:

• Location: Remote
• Status: Pool
• Shift: Varies

Responsibilities

• Responsible for working with customers to ensure they receive the highest level of service and support in managing their food service needs.
• Provides exceptional customer service by promptly answering inquiries, resolving issues, and addressing customer concerns via phone, email, and/or chat.
• Receives, processes, and tracks food service orders accurately and efficiently, ensuring that orders meet the specific dietary requirements and preferences of patients.
• Develops and maintains a deep understanding of menu offerings, special dietary needs, and allergen information to assist customers effectively.
• Collaborates with healthcare facilities, patients, nursing, and food service teams to coordinate meal delivery, special requests, and any changes in dietary needs.
• Handles customer complaints and inquiries with professionalism, empathy, and a focus on swift resolution.
• Maintains detailed and accurate records of customer interactions, orders, and feedback for reporting and quality improvement purposes.
• Ensures that all customer interactions align with company service standards and quality benchmarks.
• Ensures that all interactions and processes comply with relevant healthcare regulations and industry standards.
• Embraces feedback from supervisors and actively seeks opportunities to refine skills and elevate performance.

Education

• Required: High School Diploma or Equivalent

Experience

• Required: 2 years as a Cook / 1 year with high school Diploma or Culinary Diploma
• Preferred: 2 years in Healthcare

Why BayCare?

BayCare is all about making the most of your life and loving your career.

• Medical benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Training and mentorship along with amazing career growth opportunities
• Community discounts and more
• AND the Chance to be part of an amazing team and a great place to work!

Equal Opportunity Employer Veterans/Disabled