Remote Customer Benefits Specialist (Remote)

For over 70 years, we have proudly operated as a 100% union label company, collaborating with over 35,000 unions. Union members seek our benefits package because they understand that many of their work-related benefits significantly diminish or disappear upon retirement or job departure. We offer unions permanent benefits that last a lifetime. Our commitment is to deliver uncompromising customer service with complete transparency and integrity.

Responsibilities:

• Initiating and receiving client calls to address inquiries and provide assistance

• Scheduling appointments with clients who have requested information about our benefits
  
• Conducting Zoom video calls to present and explain benefits in a clear and engaging manner
  
• Deliver on-going support to union members by addressing their inquiries, assisting with benefit changes, and facilitating claims processing to ensure a seamless experience
  
• Cultivate long-term relationships with clients by periodically following up to review needs, update benefits, and address any changes in their circumstances, ensuring their continued satisfaction and trust
  
• Be able to excel both independently and as a key member of a collaborative team. Demonstrate the ability to take initiative and work autonomously while also contributing effectively to teams workshops and goals.  
  

Benefits:

• Enjoy the freedom and convenience of a fully remote position, enabling you to work from anywhere.
• This position offers a competitive compensation package, with an average first-year pay ranging from $58,000 to $86,400. This structure is designed to reward your hard work and dedication, ensuring that your efforts are recognized and compensated fairly.
• Participate in comprehensive weekly training sessions led by top industry leaders. These sessions are designed to equip you with the latest skills and knowledge, ensuring you stay ahead in your field. You'll gain valuable insights, practical techniques, and strategic approaches that will empower you to excel in your role and achieve your professional goals.
• Experience the flexibility of a personalized schedule tailored to your needs, allowing you to balance work and personal commitments effectively. Additionally, benefit from the added advantage of receiving weekly pay, ensuring consistent and timely compensation for your efforts.
• Take advantage of our health insurance reimbursement program, designed to prioritize your well-being. This benefit ensures that your health-related expenses are covered, providing you with peace of mind and allowing you to focus on your personal and professional growth.
• This position provides exceptional opportunities for rapid career growth and advancement, driven solely by your performance. Your dedication and achievements will be the key factors in your professional progression, allowing you to swiftly climb the career ladder based on your merit and contributions.