Remote Contact Center Representative (Property Claims)
Location: 100% Remote (Open to most U.S. states; not hiring in CA, AK, or HI)
Pay: $17.00/hour + performance bonus (up to approximately 10% annually)
Type: Contract to Hire
Training Schedule: M-F, 9:00 AM to 5:30 PM EST for about (2) weeks
Schedules:
M-F, 9:00 AM to 6:00 PM EST
M-F, 10:00 AM to 7:00 PM EST
Must be available to work evenings, weekends, holidays, and extended hours during catastrophic weather events. Weekend and afternoon shift differentials apply.
Career outlook: Room to grow with company-obtained certifications, standard health, dental, vision, 401k with match, EAP programs, parental leave.
Start Date: Sept 21, 2026
Job Description
- Receive and manage 15–25 new exterior (roofing, siding) property claim assignments daily while coordinating inspections for homeowners following fire, water, storm, or other property damage.
- Make 30–50 outbound calls daily (plus occasional inbound calls) to homeowners and contractors to gather loss details, schedule inspections, and provide updates.
- Accurately document claim information, maintain case records, and communicate with insurance carriers, contractors, and internal departments using multiple computer systems.
- Manage multiple claims simultaneously while meeting carrier-specific service level agreements and maintaining a strong sense of urgency and attention to detail.
- Provide empathetic customer service while following established workflows and understanding that this role does not involve discussing insurance coverage or claim decisions.
Nice to have
- Property insurance, restoration, construction, scheduling, dispatch, or claims experience.
- Customer service experience in a less-scripted environment.
- Experience using multiple systems simultaneously in a fast-paced environment.
Technical requirements:
- Home computer that meets technical spec requirements
- Anti-virus software
- Two (2) monitors or screens
- Ethernet connection in a designated workspace
- Distraction free designated workspace, with pre-arranged elderly and dependent care
- Headset
Requirements
- Minimum 1–2 years of customer service experience (call center, hospitality, retail, telecommunications, or similar).
- Must submit a speed test: UL 20 MBPS | DL 60-100 MBPS
- Must submit computer specs assessment via Belarc Advisor
- Must consent to screen recording while handling customer interactions
- Proficiency with Microsoft Word, Excel, and navigating multiple computer applications Strong communication, critical thinking, and multitasking skills
- Criminal background check required
- Drug screening required
- Background check required
- Employment verification required
- Education verification required