Alumni Ventures is looking for a Customer Support Specialist to join our team in Arlington, Virginia. You will be the primary contact for product support, ensuring issues are resolved quickly and effectively. The ideal candidate will have 2–4 years of experience in a customer-facing role, particularly in SaaS or construction tech.You will also help build documentation, improve support processes, and track key support metrics. We offer a collaborative startup environment, competitive salary, flexible work options, and unlimited PTO.#J-18808-Ljbffr