Remote Customer Experience Representative

BodySpec

Bethany, OK(remote)

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JOB DETAILS

SALARY

SKILLS

Best Practices, Consulting, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Fitness, Frequently Asked Questions (FAQ), Mentoring, Metrics, Multitasking, Nutrition, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Schedule Development, Scripting (Scripting Languages), Slack, Team Player, Vision Plan, ZenDesk

LOCATION

Bethany, OK

POSTED

1 day ago

Remote Health Consultant

Are you tired of customer service jobs where you read from a script, push products you don't believe in, and never get to have a real conversation? As a Remote Health Consultant at BodySpec, you'll be the first voice clients hear when they're trying to understand their body composition, build a real fitness habit, or finally take their health seriously. No scripts, no pretending the product's fine. Just real conversations with people who care about their data, and a team that gives you the room to think on your feet. BodySpec is the premier DEXA operator in thecountry, and our Health Consultants are the heartbeat of that experience.

First-year Remote Health Consultants in the US can expect to earn up to $49,056 in total cash compensation, plus equity.

You'll Love This Job If You Have:

Empathy with Range: You can meet a curious first-time client and a frustrated rescheduler in the same hour, and both leave the call feeling heard. Your warmth doesn't sound like a script, because it isn't one.
Health-Literate Curiosity: You actually care about this stuff. DEXA, body composition, nutrition basics, training principles. These are topics you'd read about on your own time, and that knowledge bleeds through in every conversation.
Operational Multitasking: Phone ringing, three Slack DMs open, an email half-written, calendar pinging, and you don't drop balls. You hold the cognitive load without getting flustered, and you know which thread to pick up first.
Calm Under Volume: When the queue spikes or a scheduling crunch lands on a Saturday afternoon, you triage by importance rather than by who's loudest. You don't perform stress; you absorb it and keep moving.
High Agency in a Remote Seat: Nobody walks by your desk to ask if you're stuck. When you see a broken process, a wrong FAQ, or a recurring issue, you flag it, fix it, or document it without waiting for someone to assign it.
No-Ego Service Posture: You're happy to reschedule the same client for the third time, answer the same FAQ for the tenth time, and own the small unglamorous work as fully as the complex problem-solving. The job is the work, not the title.

What Will You Do?

Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel
Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift
Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance
Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events
De-escalate and triage complex or sensitive client situations with composure
Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards

Requirements

3+ years of customer experience in a high-volume environment (experience with CX platforms like HubSpot, AirCall, or Zendesk a strong plus)
Strong working knowledge of CX KPIs, metrics, and best practices
Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days
Exceptional written and verbal communication, with natural empathy across a wide range of clients
Genuine interest in health, wellness, and fitness, enough to learn the science of DEXA and explain it clearly
Ability to thrive with direct, unfiltered feedback. We'll tell you exactly what you need to improve
US-based, with a reliable internet connection and a quiet home workspace
If you've taken standardized tests (SAT, ACT, ASVAB, or similar), share your scores. They aren't required and won't be a sole factor, but they help us learn about you since we don't run pre-employment testing

Schedule

Monday: 1:00 PM to 9:30 PM CST
Tuesday: 1:00 PM to 9:30 PM CST
Wednesday: 9:00 AM to 5:30 PM CST
Friday: 9:00 AM to 5:30 PM CST
Saturday: 1:00 PM to 9:30 PM CST
Thursday and Sunday off
Schedule may shift to accommodate business needs

Compensation

Base Salary: $41,600 ($20.00/hour at 40 hrs/week)
Performance Bonus: Up to 7% of base salary annually ($2,912); half paid in cash ($1,456), half in stock options
Team Revenue Bonus: $500/month when we hit monthly goals ($6,000 annually; we hit our goals 9 out of 12 months in 2025)
Total Cash Compensation: Up to $49,056
Equity: Stock options through performance bonus and additional grants based on performance

All team members regardless of position are eligible for additional stock option grants and profit sharing based on performance. We expect both cash and equity compensation to grow as the company scales.

Benefits

Health, dental, and vision insurance
401(k)
Paid time off
Sick leave
Company-wide peer bonus program for recognizing excellent teamwork
Employee assistance program
Regular team events (both virtual and in-person)
Direct mentorship from experienced operators who've scaled companies before

BodySpec is transforming how people understand and improve their health through accessible DEXA scanning. As a Remote Health Consultant, you'll be the first voice our clients hear, guiding them through their data, their questions, and their next step with empathy and precision. If you love talking to people about health, thrive in motion, and want direct feedback that makes you better at your craft, we want to hear from you.

About the Company

BodySpec

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