Remote Customer Experience Specialist

Position Overview

We are recruiting motivated, customer-focused individuals for remote opportunities supporting clients with vacation planning, reservations, and travel-related services.

This opportunity is a strong fit for someone with a background in customer service, hospitality, retail, administrative support, or other people-focused work who is interested in transitioning those skills into the travel industry.

Responsibilities may include:

• Communicating with clients by phone, email, and online platforms
• Learning about client preferences, budgets, and travel needs
• Researching accommodations, cruises, resorts, transportation, and activities
• Assisting clients with reservation details
• Answering questions and providing ongoing customer support
• Maintaining organized client and booking information
• Following up with clients throughout the planning process
• Completing ongoing supplier and destination training

Ideal Candidates

• Have strong customer service and communication skills
• Are organized and attentive to details
• Are comfortable learning new technology
• Can work independently in a remote environment
• Enjoy helping people and solving problems
• Are willing to complete training and continue learning

Previous travel industry experience is not required. Training, resources, and mentorship are available.

Basic Requirements:

• Applicants must reside in the United States, United Kingdom, Australia, or Latin America.
• Access to a computer or smartphone
• Must be 18 years of age