Call Centers, Customer Support/Service, Dental Insurance, Health Insurance, Needs Assessment, Record Keeping, Time Management, Up-Selling
LOCATION
Houston, Texas
POSTED
1 day ago
Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives <\/span><\/li>
Seize opportunities to upsell products when they arise <\/span><\/li>
Build sustainable relationships and engage customers by taking the extra mile <\/span><\/li>
Keep records of all conversations in our call center database in a comprehensible way <\/span><\/li><\/ul>
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Requirements<\/h3>
Minimum Qualifications<\/b> <\/div>
6 or more months of customer service experience <\/span> <\/li>
Professional demeanor, dependable, and able to maintain confidential information. <\/span> <\/li>
High School Diploma or General Educational Development (GED) certificate <\/span><\/li><\/ul><\/span>