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Customer Service Jobs in Sioux Falls, SD

Remote Customer Service Agent

MK Wholesaler

Sioux Falls, SD(remote)

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JOB DETAILS
SALARY
$22–$29 Per Hour
JOB TYPE
Full-time
SKILLS
Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Software, Customer Support/Service, Customer/Client Research, English Language, Establish Priorities, High School Diploma, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Promotional Programs, Writing Skills
LOCATION
Sioux Falls, SD
POSTED
Today
Full time or Part timeRemoteWeekends as neededWe are seeking a dedicated and customer-focused Remote Customer Service Agent to join our team. This role plays a crucial part in delivering exceptional support and ensuring a positive experience for our customers. If you enjoy problem-solving, communicating clearly, and helping others, this position offers an exciting opportunity to make a real impact from the comfort of your own home.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and chat.Resolve product or service issues by clarifying customer complaints, determining the cause, and providing appropriate solutions.Maintain detailed and accurate records of customer interactions and transactions.Collaborate with internal teams to escalate and resolve complex issues efficiently.Follow company policies and procedures to ensure consistent service quality.Stay informed about product updates, promotions, and company changes to provide accurate information.Contribute to continuous improvement by sharing customer feedback and suggestions.RequirementsProven experience in a customer service role, preferably in a remote setting.Excellent verbal and written communication skills in English.Strong problem-solving abilities and a patient, empathetic approach.Comfortable using customer service software, CRM systems, and communication tools.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Reliable internet connection and a quiet home workspace.High school diploma or equivalent; additional certifications are a plus.

About the Company

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MK Wholesaler

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