Billing, Broadband, Communication Skills, Customer Experience, Customer Relations, Customer Service Tools, Customer Support/Service, Detail Oriented, Multiplatform/Cross-Platform, Online Customer Support, Organizational Skills, PC (Personal Computer) Systems, Presentation/Verbal Skills, Problem Solving Skills, Product Design, Product Support, Sales Campaigns, Sales Promotions, Service Delivery, Team Player, Time Management, Track Customer Issues, Work From Home, Writing Skills, eCommerce
We are looking for a Customer Service Agent who is passionate about
helping customers and creating exceptional support experiences. In this
role, you’ll serve as the friendly and knowledgeable voice of Vitality
Extracts, assisting customers with product questions, order support,
billing concerns, and account inquiries.
The ideal candidate is
solution-oriented, adaptable, and thrives in a fast-paced remote
environment. You enjoy connecting with people, solving problems with
empathy and professionalism, and ensuring every customer interaction
leaves a positive impression. If you’re someone who takes pride in
delivering outstanding service and enjoys being part of a collaborative
team, we’d love to hear from you.
Website: www.vitalityextracts.com
Available Days: Monday - Sunday
Morning: Shift 6AM-3PM PST
Afternoon: Shift 9AM-6PM PST
Pay Rate: $16/hr-$22 per hour
Job Type: Remote Full-Time
Job Responsibilities:
- Responding to customer inquiries via email, phone and chat using the Gorgias & Aircall support platforms
- Assisting customers with billing questions, account updates, order placement, and order modifications through Shopify
- Providing knowledgeable support regarding products, policies, promotions, and current sales campaigns
- Delivering professional, empathetic, and timely customer service experiences
- Collaborating with internal team members to ensure seamless communication and issue resolution
- Following company procedures while remaining adaptable to evolving processes and business needs
- Maintaining accurate customer records and detailed communication notes
Qualifications:
- Minimum 1 year of customer service experience within the eCommerce industry
- Experience supporting online customers through email and phone communication
- Comfortable learning and navigating multiple software platforms independently
- Strong written and verbal communication skills
- Professional, positive, and solution-focused mindset
- Strong attention to detail and organizational skills
- Ability to work independently in a remote environment
Preferred Qualifications:
- Experience using Shopify, Gorgias, or similar customer support platforms
- Knowledge of essential oils, wellness products, or natural health products
- Previous experience in direct-to-consumer (DTC) brands
Workspace Guidelines:
- Reliable high-speed internet connection
- Access to a personal computer suitable for work-related tasks
- Dedicated, distraction-free workspace
- Ability to maintain productivity and professionalism while working remotely
About Vitality Extracts
Vitality
Extracts is an eCommerce wellness company specializing in essential
oils, diffusers, and natural wellness products designed to support
relaxation, self-care, and overall well-being. Our mission is to help
customers live healthier, happier lives through thoughtfully crafted
wellness products and exceptional customer experiences.
Pay: $16.00-$22.00 per hour
Benefits:
- On-the-job training
- Work from home
Application Question(s):
- How many years of experience do you have in customer service, particularly in an eCommerce online remote setting?
- Which customer service platforms or tools have you used and how proficient are you with them?
- What is your availability for work (days, times)?
- How
would you rate your ability to perform customer service on the
following channels on a scale of 1 to 5. 1 - not too well, 5 -
excellent
Phone
Email
Chat
SMS/Text
Facebook Messenger
Work Location: Remote