Company OverviewVelvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.Position SummaryThe Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.Primary ResponsibilitiesServe as a point of contact for client inquiries via email, phone, and online platformsIdentify client needs and present appropriate service optionsCoordinate scheduling and organize detailed service plansSubmit and manage reservations with external providersEnsure timely follow-up and clear communication throughout all stagesMaintain accurate records within internal systemsSupport process improvements and team collaboration initiativesQualificationsExperience in customer service, coordination, or administrative roles preferredStrong organizational and communication skillsAbility to work independently and manage priorities effectivelyComfortable using digital tools and web-based systemsDetail-oriented with a focus on accuracyWork Structure & CompensationFlexible remote work environmentPerformance-based compensation based on completed client arrangementsAccess to training and ongoing supportAdditional InformationThis role is ideal for individuals who are dependable, process-driven, and comfortable working in a structured remote setting. Selected candidates will complete onboarding and training designed to support a successful transition into the role.#J-18808-Ljbffr