Remote Customer Service Representative - Call Center | Kansas100% Remote | Full-Time | Kansas Residents OnlyPay: $11hr to start then after 90 days $12hr guaranteed!Work From Home. Help People. Make a Difference.Are you looking for a remote customer service or call center job where you can help people every day?We're hiring Remote Customer Service Representatives to join our Non-Emergency Medical Transportation (NEMT) team. You'll answer inbound calls from members across the United States and help them arrange transportation to medical appointments and healthcare services.You don't need previous healthcare or transportation experience to be successful. If you're dependable, comfortable talking with people, have strong computer skills, and enjoy helping others, we'll provide the training and support you need to learn the role.This is a fully remote position. Applicants must reside in Kansas.What You'll DoAs a Remote Customer Service Representative, you will:Answer inbound customer service calls in a professional, friendly mannerHelp members schedule transportation to medical appointmentsMake changes to existing transportation reservationsProcess ride cancellations and updatesVerify member and trip informationEnter accurate information into computer systemsCommunicate with transportation providers and healthcare facilitiesListen carefully to customer needs and provide appropriate solutionsDocument customer interactions accuratelyFollow established procedures, client requirements, and compliance standardsMaintain excellent customer service while working in a fast-paced call center environmentWhat Makes You SuccessfulWe're looking for people who are:Dependable and reliableComfortable talking with customers by phonePatient and empatheticGood listenersDetail-orientedComfortable using computers and learning new softwareAble to multitask between multiple computer systemsComfortable following established proceduresProfessional when handling difficult or emotional conversationsAble to work independently in a remote environmentRequired QualificationsMust currently live in the state of KansasHigh school diploma or GEDBasic computer skillsReliable internet connectionAbility to work from a secure, quiet home workspaceStrong verbal communication and active listening skillsReliable attendance and punctualityPreferred QualificationsPrevious experience in any of the following is a plus, but not required:Customer serviceCall center or contact centerInbound call centerHealthcareMedical officePatient servicesMember servicesTransportationSchedulingDispatchInsuranceRetail or hospitalityIf you have strong customer service skills but don't have healthcare or call center experience, we still encourage you to apply.What We Offer100% Work From HomePaid TrainingFull-Time EmploymentSupportive Team EnvironmentStructured Training and Ongoing CoachingMeaningful, Purpose-Driven WorkOpportunity to Serve Members NationwidePaid time offPaid holidaysHealth insuranceDental insuranceVision insurance401(k) / retirement benefitsSchedule Full-TimeAvailable schedules may include:Day shiftsEvening shiftsWeekend availabilityWhy This Job MattersEvery day, people depend on transportation to get to doctors' appointments, medical treatments, therapy, and other essential healthcare services.When you answer the phone, schedule a ride, solve a problem, or help someone navigate a change to their transportation, you're helping remove a barrier to healthcare.You don't just answer calls.You help keep healthcare moving.Ready to Join Our Team?If you're looking for a remote customer service job, work-from-home call center position, or full-time customer support opportunity in Kansas, we'd love to hear from you.No NEMT experience? That's okay.No healthcare experience? That's okay.If you're dependable, compassionate, comfortable on the phone, and ready to learn, apply today.Remote Customer Service Representative - Kansas Residents OnlyWe look forward to meeting you!