Administrative Skills, Broadband, Call Centers, Communication Skills, Conflict Resolution, Corporate Policies, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Employee Assistance Plan, Establish Priorities, High School Diploma, Interpersonal Skills, Logistics, Mail Services, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Record Keeping, Team Player, Time Management, Writing Skills
Company: FRM Mail Contracting
Employment Type: Full-time
Location: Remote
Job Description
About FRM Mail Contracting
FRM Mail Contracting is a trusted provider of mail logistics and delivery support services, dedicated to delivering reliable, efficient, and customer-focused solutions. We value professionalism, teamwork, and exceptional service. We are currently seeking a Remote Customer Service Representative to join our growing team and provide outstanding support to our customers.
Position Summary
The Remote Customer Service Representative serves as the primary point of contact for customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, strong problem-solving abilities, and the ability to work independently in a fast-paced remote environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Provide accurate information regarding mail services, deliveries, account status, and company policies.
- Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
- Process customer requests, service updates, and account changes.
- Document customer interactions and maintain accurate records in the CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Collaborate with internal teams to improve service quality and customer satisfaction.
- Maintain confidentiality of customer information and comply with company policies.
- Perform additional administrative and customer support duties as assigned.
Qualifications
- High school diploma or equivalent required; associate#39;s or bachelor#39;s degree is a plus.
- Previous experience in customer service, call center, or administrative support preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening abilities.
- Proficiency with Microsoft Office Suite and Google Workspace.
- Experience using CRM software is preferred.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and meet deadlines.
- Reliable high-speed internet connection and a dedicated home office workspace.
Preferred Skills
- Positive, customer-first attitude.
- Excellent conflict resolution and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Self-motivated with the ability to work independently.
- Experience in logistics, transportation, or mail services is an advantage but not required.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and company holidays
- Flexible remote work environment
- Employee Assistance Program (EAP)
- Paid training and ongoing professional development
- Career growth and advancement opportunities
- Supportive and collaborative team culture
FRM Mail Contracting is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds.