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Customer Service Jobs in Las Vegas, NV

Remote Customer Service Representative

Pride Global

Las Vegas, NV(remote)

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JOB DETAILS
SALARY
$13.71–$13.71 Per Hour
SKILLS
Call Centers, Call Monitoring, Call Volume, Claims Processing, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Customer Service, Managed Care, Performance Metrics, Professional Services, Regulations
LOCATION
Las Vegas, NV
POSTED
1 day ago
Pride Health is hiring a Remote Customer Service Representative to support our client's managed care organization. 
 
Job Details: 
Schedule:  Monday – Friday, 7:30 AM to 4:00 PM PST (Some days maybe parttime hours dependent upon business needs)
Location:  Remote 
Job Type: Contract
Contract Length: 6 months
Pay Rate: $13.71/hour 

Duties: 
  • Handle inbound provider calls related to claims, benefits, eligibility, and general inquiries.
  • Document call details accurately in the system for tracking and follow-up.
  • Meet daily performance metrics, including Average Handle Time (AHT), quality, and adherence.
  • Monitor call queues and adjust status usage to support service level goals.
  • Escalate complex issues to appropriate departments or team leads.
  • Provide empathetic and professional service to all callers.
  • Participate in team meetings and training sessions to stay updated on policies and procedures.
Requirements: 
  • Education: High School Diploma or equivalent
  • Experience:
    • Experience in healthcare customer service, preferably in a provider-facing role. Familiarity with claims processing, benefits, and eligibility.
    • Prior experience in a high-volume call center environment.
      Understanding of HIPAA regulations and confidentiality standards. 
Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
 
Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.

About the Company

P

Pride Global

Pride Global is a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Financial Services
FOUNDED
1983
WEBSITE
http://prideglobal.com

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