Remote Customer Service Representative - Scheduling
Marquee Staffing
Long Beach, CA(remote)
Apply
JOB DETAILS
SKILLS
Administrative Skills, Broadband, Call Centers, Call Volume, Customer Support/Service, Documentation, English Language, Healthcare, High School Diploma, Identify Issues, Laptop PC, Schedule Development, Spanish Language, Testing, Time Management
LOCATION
Long Beach, CA
POSTED
1 day ago
Remote Customer Service Representative Healthcare
Full service healthcare organization is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on outbound calls within a remote call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.
100% Remote, but need to be able to commute to Hollywood, CA for monthly one-day training sessions as needed
Equipment: Company provided Laptop, Headset, and Monitor Schedule: Monday to Friday Day time shift
8AM-4:30PM + Over Time
Job Overview
Handles high volume outbound calls to patients to provide updates on upcoming clinic appointments.
Screen, transfer, resolve and dispose of calls expeditiously.
Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
Review, process, schedule and authorize orders
Ensure timely documentation of all updates and communication is documented within internal system
Provide eligibility status and benefit information for participants
Address participant and provider inquiries
Escalate concerns as needed
Job Requirements
High School Diploma or GED Required
1 year experience in a Service/Support call center environment
Must be able to speak, read, and write fluently in English and Spanish
Customer Service in a healthcare setting is a plus
Must be computer savvy training will be provided for CRM system
Must have dedicated work space at home with high-speed internet connection.
Upon hire, candidates must be open to completing a background screening, pre-employment health assessment, and TB Test prior to start date.