Remote - Customer Service Representative

Job Title: Customer Service Representative (CSR)
Location: Remote

Summary: We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to support the IH&S Customer Service team. This entry-level position is ideal for someone who enjoys communicating with customers, managing order transactions, and resolving inquiries in a fast-paced manufacturing environment. The CSR will be responsible for data entry, order tracking, and collaborating with internal departments to ensure customer satisfaction.

Shift:

• Monday – Friday; 8:00 AM – 4:30 PM

Pay:
$20.00 – $22.00 an Hour (Based on Experience)

Core Duties & Responsibilities:

• Provide support to customers via phone and email with a focus on responsiveness and professionalism.
• Receive and process purchase orders, changes, price adjustments, and cancellations.
• Review customer orders for accuracy: part numbers, terms, shipping/billing info, and delivery instructions.
• Retrieve and update order data using MRP system.
• Prepare and respond to requests for quotes using standard pricing and delivery terms.
• Support basic technical inquiries and escalate complex issues to the Technical Support team.
• Communicate with internal teams (Sales, Shipping, Accounting, Supply Chain) to resolve customer inquiries.
• Issue and follow through on Returned Material Authorizations (RMAs) and credit memos.
• Maintain accurate documentation and customer service files.
• Contribute to continuous improvement initiatives and participate in training.
• Provide backup support to other CSRs as needed.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• Some customer service experience preferred; manufacturing experience a plus.
• Excellent written and verbal communication skills.
• Attention to detail and strong data entry accuracy.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with MRP/ERP systems preferred.
• Ability to work effectively with cross-functional teams and resolve issues collaboratively.

Work Environment & Physical Demands:

• Remote/hybrid work flexibility available.
• Extended periods of computer use and sitting.
• Manual dexterity for document handling and data entry.
• Occasional overtime may be required.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.