PulseMediaNL is a growing organization focused on providing dependable customer support, accurate information management, and efficient administrative operations. We value professionalism, attention to detail, reliability, clear communication, and a commitment to delivering a positive customer experience.
We are seeking a Remote Customer Support & Data Entry Specialist to join our team. This role combines customer service with data-entry and administrative responsibilities, making it an excellent opportunity for an organized individual who enjoys helping customers while working with digital information and business systems.
The successful candidate will respond to routine customer inquiries, maintain accurate customer records, enter and verify information, update databases and spreadsheets, process documents, and assist with day-to-day administrative activities.
The Customer Support & Data Entry Specialist will provide professional support to customers while ensuring that customer information and related administrative records are accurate and up to date.
The role requires someone who can communicate effectively with customers, accurately document interactions, process information efficiently, and maintain organized records.
You will work with email, CRM systems, spreadsheets, databases, digital documents, and other company-approved tools. The position also requires the ability to identify missing or inconsistent information and escalate issues when additional assistance is required.
As a remote employee, you must be self-motivated, dependable, organized, and comfortable managing your workload independently.
Respond to customer inquiries through email, chat, or other approved communication channels.
Provide accurate information regarding routine customer questions and requests.
Assist customers with general account, service, order, or administrative inquiries where applicable.
Listen carefully to customer concerns and determine the appropriate next step.
Provide clear, courteous, and professional responses.
Maintain a helpful and solution-focused approach.
Follow established customer-service procedures and communication guidelines.
Escalate complex, sensitive, or unresolved issues to the appropriate team.
Follow up on pending customer requests when required.
Maintain accurate records of customer interactions.
Accurately enter customer and business information into databases, spreadsheets, CRM systems, and other approved platforms.
Transfer information from forms, documents, emails, reports, and other source materials.
Create new records and update existing records.
Enter names, contact information, reference numbers, dates, account information, and other authorized data.
Review entered information for accuracy before submission.
Maintain consistent formatting and data-entry standards.
Complete assigned data-entry tasks within established deadlines.
Request clarification when source information is incomplete or unclear.
Maintain accurate records of completed work.
Compare entered information against original source documents.
Check records for missing information, spelling errors, duplicates, and inconsistencies.
Identify discrepancies between customer information and source documentation.
Correct routine errors according to established procedures.
Perform basic quality checks on assigned records.
Flag unresolved issues for supervisor review.
Assist with database-cleanup and data-quality projects.
Maintain a high standard of accuracy and data integrity.
Create and maintain accurate customer records.
Update contact information, account details, notes, and other authorized information.
Document customer interactions and actions taken.
Record follow-up requirements and relevant customer requests.
Review customer records for completeness.
Identify potential duplicate or outdated records.
Retrieve customer information for authorized employees.
Follow established CRM and records-management procedures.
Enter and update customer and administrative information in Microsoft Excel, Google Sheets, or similar applications.
Maintain tracking spreadsheets and data logs.
Sort, filter, organize, and format information as required.
Review spreadsheets for errors and missing information.
Assist with spreadsheet cleanup and record reconciliation.
Maintain consistent formatting and data structures.
Prepare basic data lists and summaries when requested.
Monitor assigned customer-support inboxes and ticket queues.
Review incoming requests and prioritize them according to established procedures.
Respond to routine customer emails using approved information.
Categorize or route requests where required.
Document customer communications accurately.
Track unresolved and pending requests.
Follow up on outstanding customer matters.
Escalate requests requiring specialized support.
Review customer forms, requests, and supporting documentation.
Confirm that required information has been provided.
Process documents according to established procedures.
Enter relevant information into company systems.
Identify incomplete documentation.
Request missing information when appropriate.
Upload, organize, and store electronic documents.
Maintain records of processed documentation.
Provide general administrative support to customer-service and operations teams.
Maintain administrative trackers, logs, and task lists.
Process routine forms and requests.
Prepare basic documents and reports.
Organize digital files and records.
Assist with internal data-related requests.
Support administrative projects as assigned.
Perform other related duties as required.
Communicate customer requests and issues to relevant departments.
Provide accurate information to authorized team members.
Track requests requiring internal follow-up.
Follow up with departments regarding outstanding customer matters.
Provide supervisors with updates on pending activities.
Assist with coordinating routine customer-service operations.
Ensure customer requests are routed to the appropriate team.
The Customer Support & Data Entry Specialist may have access to confidential customer, employee, vendor, financial, operational, or company information.
The successful candidate must:
Maintain strict confidentiality.
Access information only when necessary for legitimate work responsibilities.
Protect company passwords, usernames, and credentials.
Use approved company systems and communication channels.
Follow established data-storage and document-sharing procedures.
Protect customer privacy while working remotely.
Secure company devices when unattended.
Never disclose confidential information to unauthorized individuals.
Report suspected unauthorized access, data loss, or security incidents promptly.
Follow applicable privacy and data-protection requirements, including GDPR requirements where relevant.
The successful candidate will be expected to:
Maintain reliable internet access during scheduled working hours.
Remain available through designated company communication channels.
Maintain dependable attendance and punctuality.
Manage customer-support and data-entry tasks independently.
Prioritize responsibilities according to urgency and deadlines.
Attend required virtual meetings and training sessions.
Provide progress updates when requested.
Communicate promptly about technical issues or potential delays.
Maintain a professional and reasonably quiet workspace.
Follow company remote-work and information-security procedures.
Candidates should ideally possess:
High school diploma, secondary school qualification, GED, or equivalent.
Strong written and verbal communication skills.
Basic to intermediate computer proficiency.
Good typing and keyboard skills.
Strong attention to detail.
Good organizational and time-management skills.
Ability to communicate professionally with customers.
Ability to accurately enter and verify information.
Ability to follow detailed instructions.
Ability to manage multiple tasks and priorities.
Ability to work independently.
Reliable internet access suitable for remote work.
Responsible approach to confidential information.
Previous experience in customer service, data entry, administration, virtual assistance, clerical support, or office operations is an advantage but may not be required.
Experience with the following is beneficial:
Customer Relationship Management (CRM) systems.
Help-desk or ticketing platforms.
Microsoft Excel.
Microsoft Word.
Microsoft Outlook.
Google Sheets.
Google Docs.
Google Drive.
Gmail.
Live-chat platforms.
Cloud-based business applications.
Task-management systems.
Remote collaboration tools.
Customer Service: Ability to provide friendly, professional, and helpful assistance.
Data Accuracy: Strong commitment to entering and maintaining accurate information.
Attention to Detail: Ability to identify errors, missing information, duplicates, and inconsistencies.
Communication: Ability to communicate clearly and professionally with customers and colleagues.
Organization: Ability to keep customer records, documents, requests, and tasks organized.
Typing & Computer Skills: Comfortable working with spreadsheets, databases, email, CRM systems, and digital documents.
Problem Solving: Ability to understand routine customer issues and determine the appropriate response or escalation.
Time Management: Ability to prioritize multiple tasks while meeting established deadlines.
Patience: Ability to remain calm and professional when handling customer questions or concerns.
Confidentiality: Ability to handle sensitive customer and company information responsibly.
Reliability: Consistent attendance, responsiveness, and completion of assigned responsibilities.
Independence: Ability to remain productive without constant direct supervision.
Adaptability: Willingness to learn new systems, software, procedures, and workflows.
Performance may be evaluated based on:
Quality and professionalism of customer interactions.
Accuracy of information provided.
Timeliness of customer responses.
Accuracy of data entry.
Completeness of customer records.
Quality of CRM updates.
Accuracy of spreadsheets and databases.
Proper documentation of customer interactions.
Timely handling of assigned requests.
Appropriate escalation of complex issues.
Compliance with company procedures.
Confidentiality and information-security compliance.
Reliability and remote-work communication.
The position emphasizes customer satisfaction, data accuracy, professionalism, responsiveness, organization, and reliability.
A typical day may involve monitoring customer emails and support requests, responding to routine inquiries, entering and verifying customer information, updating CRM records, processing forms, documenting customer interactions, and following up on pending requests.
Other activities may include:
Updating spreadsheets.
Reviewing customer records.
Processing digital documents.
Organizing electronic files.
Preparing basic reports.
Checking data for errors.
Following up on missing information.
Coordinating with internal departments.
Assisting with database-cleanup projects.
Participating in virtual meetings and training.
Daily responsibilities may vary based on customer needs, operational priorities, and current business projects.
Training may include:
PulseMediaNL customer-service standards.
Customer communication procedures.
Products and services.
CRM and ticketing systems.
Data-entry procedures.
Database and spreadsheet management.
Document-processing workflows.
Data verification and quality control.
Privacy and confidentiality requirements.
Information-security procedures.
Customer escalation procedures.
Remote-work expectations.
Company-specific software and systems.
Employees are expected to participate actively in training, ask questions when clarification is required, apply feedback, and continuously develop their customer-service and data-management skills.
Depending on the final employment arrangement, PulseMediaNL may offer:
Fully remote work opportunities.
Full-time or part-time schedules where available.
Structured onboarding and training.
A professional and collaborative remote environment.
Opportunities to develop customer-service and data-entry skills.
Practical experience with modern digital business systems.
Ongoing guidance and performance feedback.
Opportunities for additional responsibility based on performance.
Transferable experience in customer support, administration, data entry, and business operations.
The ideal candidate is someone who is:
Customer-focused and professional.
Friendly, patient, and respectful.
Highly organized and detail-oriented.
Reliable and dependable.
Comfortable working with computers and digital systems.
A clear and effective communicator.
Accurate when entering and reviewing information.
Able to manage multiple priorities.
Comfortable working independently.
Careful with confidential information.
Proactive about completing assigned work.
Willing to learn new systems and procedures.
Receptive to training and constructive feedback.
Committed to delivering accurate and high-quality work.
PulseMediaNL is committed to maintaining a professional, inclusive, and respectful working environment. Employment decisions are based on legitimate business requirements, relevant qualifications, skills, experience, and an individual's ability to successfully perform the responsibilities of the position.
Interested candidates should submit an up-to-date CV/resume together with a brief introduction explaining their interest in the Remote Customer Support & Data Entry Specialist position.
Applicants are encouraged to highlight experience or skills involving:
Customer service
Data entry
Administrative support
CRM systems
Email or chat support
Ticket management
Spreadsheet management
Document processing
Records management
Microsoft Office or Google Workspace
Remote or independent work
Professional communication
Confidential information handling
Entry-level candidates are encouraged to apply if they demonstrate strong communication skills, computer proficiency, attention to detail, reliability, organization, professionalism, and a willingness to learn.
| Location | (Remote) |
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