We are seeking a reliable and service-minded Customer Support Specialist to join our remote team. This position is ideal for someone who enjoys communicating with people, answering questions, finding solutions, and making sure customers receive a smooth and positive experience.
You do not need extensive previous experience to apply. We value professionalism, willingness to learn, reliability, and the ability to communicate clearly.
Responsibilities
Assist customers with general questions and service-related requests.
Provide clear explanations and step-by-step assistance when needed.
Review customer information and update records accurately.
Help resolve routine customer issues and identify appropriate solutions.
Follow up on outstanding customer requests to ensure they are addressed.
Respond to incoming customer communications in a timely manner.
Document important customer interactions and account updates.
Forward complicated requests to the appropriate department.
Maintain a courteous and professional tone during every interaction.
Work with team members to improve the customer experience.
Follow company procedures for handling customer information and requests.
| Location | (Remote) |
| Job Type | Full-time |
| Salary | $1,400–$1,800 Per Week |
| Company Size | 201 - 500 |
| Headquarters | New York, NY, US |
Qualifications
Strong communication and listening skills.
Comfortable communicating through phone, email, or online messaging.
Basic computer skills and familiarity with internet-based applications.
Ability to organize information and follow instructions.
Good attention to detail.
Dependable and able to work independently in a remote environment.
Positive attitude and willingness to learn.
Previous customer support or office experience is a plus, but not required.
About Us
With more than 100 services ranging from mental health and crisis care to recovery, family therapy, maternal health support and residential programs, Acenda is committed to making a lasting impact in communities across New Jersey.
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