Remote Customer Support Specialist

Employment Type: Independent Contractor / Remote Opportunities

Location: Remote — United States

Job Description:

Rooted Talent Solutions is seeking professional, customer-focused individuals interested in remote customer support opportunities.

Our growing representative network supports a variety of remote customer-service functions, including phone support, chat support, email support, customer account assistance, technical support, and administrative customer-service functions.

The specific responsibilities, schedule, compensation, and requirements depend on the opportunity and client program.

What You May Do

Depending on the opportunity, you may:

• Respond to customer inquiries by phone
• Provide chat-based customer support
• Respond to customer emails
• Assist customers with account or service questions
• Troubleshoot basic technical issues
• Document customer interactions
• Navigate multiple computer systems
• Provide accurate information
• Resolve customer concerns professionally
• Escalate issues when appropriate
• Maintain customer confidentiality
• Meet applicable quality and performance expectations

Why Rooted Talent Solutions?

Work From Home

Perform your work remotely from a professional home environment.

Flexibility

Some opportunities offer flexible scheduling and allow representatives to select available service intervals based on their availability and program requirements.

Multiple Support Channels

Opportunities may include phone, chat, email, technical support, or administrative customer support.

Professional Community

You'll have access to Rooted Talent Solutions resources and a growing community of remote representatives.

U.S.-Based Talent Focus

Rooted Talent Solutions primarily builds its representative network around professionals located in the United States. Our network also includes bilingual talent, including Spanish-speaking representatives.

Basic Requirements

Applicants should have:

• A reliable computer
• Reliable internet
• A professional, distraction-free workspace
• Strong verbal and/or written communication skills
• Basic computer proficiency
• Ability to multitask
• Ability to work independently
• Professional customer-service skills
• Ability to complete required onboarding
• Ability to complete applicable verification/background screening
• Ability to successfully complete required training

Specific technical requirements vary by opportunity.

Important

This is not a guaranteed employment or guaranteed-income position.

Opportunities, compensation, schedules, training requirements, equipment requirements, and eligibility requirements vary.

Applicants should carefully review the details of an opportunity before selecting it and should only select an opportunity they are prepared to complete.

Ready to Get Started?

If you're looking for a professional way to work remotely and believe you'd be a strong customer-service representative, we'd love to hear from you.

Complete our application to determine which opportunities may be a fit for you.